Customer Care Representative (CCR)

What You'll Do

• Taking inbound calls for current and new customers
• Making outbound calls to current customers with service plans
• Schedule appointments for incoming service calls
• Schedule maintenance appointments for WireNut Home Service service plan members

Experience You’ll Need

• Customer service experience
• Phone skills
• Scheduling skills
• Ability to pass a background check and drug screening
• Any experience in the HVAC, Electrical, or Plumbing industry would be a plus but is not required

Who We Are

Do you love solving problems, finding solutions, and serving others? Looking for a fast-paced environment with a supportive culture? Do you enjoy being organized and investing your time in high value work? Ready for a real career with the opportunity to grow? If you share our passion for superior customer service, then WireNut Home Services is the company for you!

At WireNut Home Services we strive to live our mission which is to “Enrich Lives Through Trust in the Trades”. We enjoy a lively culture that thrives on accountability and fun which is driven by our mission, and safeguarded by our three core values: Family, Care, and Grow.

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Services throughout Colorado's Front Range. We have earned over 53,000 happy customer reviews and are the record holding 9x Excellence in Customer Service Award from the BBB. Additionally, we have been the recipients of the Gazette's Best Workplaces 6 years in a row and have enjoyed hard-earned, aggressive growth year-over-year.

How You Can Help Us

As a Customer Care Representative, you arrive each day determined to provide superb customer service to our clients and help keep our office running smoothly. Your primary responsibilities are to answer phones, schedule and confirm appointments, and make follow-up calls.

Your friendly disposition and positive, can-do attitude come through in all your interactions and is one of the reasons our clients enjoy doing business with us. Your excellent communication skills and attention to detail ensure that their needs are met. You are never bored as there are always a variety of office tasks that you can help with. You love that you get to interact with people every day and enjoy keeping busy. If this sounds like a good fit for you, take a look at who your next team would consist of! https://theorg.com/org/wirenut-home-services/org-chart

Benefits

• Competitive Compensation
• PTO and Sick Time
• Company Holidays (Office Closed)
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Plan

Compensation: Averaging $17.00 - 21.00/hour (base starting at $16.00/hour)

Job Type: Full-time, in-office position, with the exact schedule to be determined at the time of interview. You must be available to work Saturdays and attend a 7:00 am company-wide meeting once a month.

NO COVID-19 VACCINE REQUIRED