Brand Manager

Job Description:

The Brand Manager works directly with the sales staff to facilitate a highly professional approach with each client interaction from inception to delivery including greeting, deal structure, delivery and subsequent follow up on every deal.

REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or GED • Post-sale relationship management

• Prior finance or sales experience a plus • Thorough understanding of vehicle financing

• Professional appearance and disposition • Productivity through time management

• ADP/CDK experience a plus • Comfort utilizing sales closing techniques

• Effective relationship-building skills • Demonstrate subject matter expertise

• Strong communication skills; listening • Extremely organized; perform under pressure

• Valid California driver’s license; insurable • Acquire California Car Salesperson license

DUTIES AND RESPONSIBILITIES:

• Work directly with sales staff to facilitate a highly professional approach with each client interaction from inception to delivery including greeting; deal structure; delivery and subsequent follow up on every deal
• Ensure compliance with consumer disclosure laws applicable to financial product and service providers, including Truth in Lending Act, Equal Credit Opportunity Act, Rees-Levering Motor Vehicle Sales & Finance Act, and California’s Vehicle Leasing Act
• Safeguard confidentiality of customer information by compliance with federal and state privacy and data protection laws, including: Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Fair & Accurate Credit Transactions Act, and Red Flags Rule
• Ensure sales staff is fully up to date on all required training from dealer, manufacturers and lenders, such as Dealer Socket training
• Maintain comprehensive, current knowledge of entire finance and insurance portfolio available to customers, including lease specials, finance rates, service contracts, prepaid maintenance, GAP insurance, tire & wheel protection, key replacement, interior & exterior protection, anti-theft products, lease damage waivers, engine warranties, and bundled ancillary products
• Inventory control including moving aging inventory to minimize loss potential; ordering cars to maximize inventory mix; reviewing monthly trends to assess correct levels of new and used brand specific inventory requirements
• Meet daily with sales and finance daily to discuss daily work plans and ensure that they have a defined work plan as well as monitor the progress of each individual. Conduct end of day checkout with individual salespersons
• Educate and train sales team to facilitate highly professional approach with customer interactions related to initial greeting, deal structure, vehicle delivery, and subsequent follow-up on each deal
• Educate and train sales managers on deals not reflecting dealer’s gross profit average as shown on its financial statement, including approval of deals prior to going into F&I dept. for contracting
• Structure deals to maximize both sales and finance profitability, including educating and training sales team in presentation of the deal and subsequent handover to the F&I dept.
• Assist GM and Marketing department on implementing ideas to keep the brand fresh and in the minds of our prospects and clients including monitoring sales; keeping up to date on industry changes; attending all brand specific events
• Develop and maintain open communication with Regional Manager for the brand along with Captive Finance Regional managers, to help improve relationship for open dialogue when needed
• Attend weekly Brand Manager meetings and monthly meeting with GM to review previous month business and collaborate on new month goals based on historical data
• In addition to these responsibilities, Selling Brand Managers are also responsible to perform the duties as listed on the job description for the Automobile Salesperson, when selling a vehicle themselves

BENEFITS:

• Paid time off and vacation • Retirement saving – 401K Plan
• Employee vehicle purchase plans100 • Paid training; growth opportunities
• 100% employer sponsored health, • Discounts on products and services
• Dental, and vision coverage

PHYSICAL DEMANDS | WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by a Service Porter to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to perform the duties of this job, an employee is regularly required to:

• Posture: prolonged sitting; regular walking; work standing; regular kneeling and squatting; regular bending and stooping; regular pushing, pulling and twisting; operation of automobiles on private and public roadways; operating automobiles in multi-vehicle driving environments, congested areas, and parking lots obstacles and limited space
• Motion: reaching with hands and arms; stooping, kneeling, crouching or crawling; climbing or balancing; repetitive hand motion; frequent keyboarding, including use of mouse; frequent grasping and squeezing; wrist flexion and extension
• Lift / Maneuver: frequently lift and/or move from 30 to 50 pounds and occasionally up to 75 pounds
• Sight / Speech: specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; speak and communicate, both over the phone and in-person, with customers and fellow employee
• Mental: the mental characteristics necessary to competently perform this job include, but are not limited to, the occasional need to use instructing abilities, and imagination; memory; reading and writing ability; continuously be alert, precise, resourceful, and continually use problem solving skills; requires concentration, creativity, and good judgment

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.