Steward

(Kitchen Cleaning Staff)

Job purpose

Under the direction of the restaurant supervisors and managers, the steward is responsible for assisting cooks, servers, and guests in accordance with established policy and procedures on an assigned shift.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Responsible for washing dishware, glassware, and utensils.
• Responsible for proper and safe use of kitchen dishwashing and cleaning equipment and supplies.
• Clean floors, surfaces and walls in kitchen and other assigned areas in accordance with established procedures.
• Set-up and stage serving equipment, china, glass, and silver for banquet functions, ensure food is delivered on time and assist in expediting.
• Clean and sanitize all ovens, steam kettles, mixers, and other kitchen equipment as well as all kitchen drains, sinks, floors, and walls; clean, dust, seep, mop, polish, scrub, wash, strip, and buff kitchen and pastry shop production areas and hallways.
• Clean and sanitize all pots, pans, and kitchen utensils using the correct cleaning and rinsing solutions.
• Safely set-up, clean, and utilize the silver burnishing machine to clean, polish, sort, and transport silver following a daily or weekly schedule; place damaged or excessively worn pieces in a designated area for repair.
• Safely utilize and store all cleaning compounds, chemicals, and materials including soaking solution utilizing the correct protective clothing.
• Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors and fellow employees.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Ability to obtain a gaming license.
• Minimum of six (6) months stewarding experience in a high-volume restaurant or banquet kitchen.
• Demonstrated successful performance in a cleaning role strongly preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Knowledge of dishwashing equipment operation, chemicals, and chemical feed equipment.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and teamwork.