Service Manager

At Team Hodges Chevrolet Chrysler Dodge Ram Jeep we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at Team Hodges is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

What We Offer

• Medical and Dental

• 401K Plan

• Paid time off and vacation

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Long term job security

• Flexible Work Schedule

• Discounts on products and services

RESPONSIBILITIES
 

• Forecasts goals and objectives for the department and strives to meet them

• Hires, trains, motivates, counsels, and monitors the performance of all service department staff

• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect sevice operations, such as hazardous waste disposal, MIOSHA, etc

• Understands and ensures compliance with manufacturer warranty and policy procedures

• Maintains high-quality service repairs and minimizes comebacks.  Conducts periodic spot checks of completed jobs for thoroughness and quality

• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance

• Maintains a safe work environment

• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required

• Ensures proper repair order documentation, i.e. complaint, cause, and correction noted on every repair order with punch time for each operation

• Facilitates and/or conducts technical training and sends employees to appropriate training schools as required by the manufactures

• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience

REQUIREMENTS

• Ability to speak technical terms in a manner that a customer understands

• Strong written and verbal communication skills

• Understanding dealership computer software

• Commitment to customer satisfaction

• Ability to multi-task

• Must have a management background

• Dealership experience is preferred but not mandatory