Dispatcher / Driver Manager

Our company is looking for someone that has excellent communication skills, is detail
oriented and able to multitask in a heavy traffic environment daily. They will work
directly with both drivers and customers in planning and coordinating shipments from
pickup to delivery. The ideal candidate will have a strong background in logistics and
transportation, excellent communication skills, and a proficiency in computer software
used for dispatching.
Responsibilities and Duties
 Working with our OTR Owner Operator fleet and a dedicated set of drivers to
ensure they’re meeting KPI’s and service standards.
 Communicating with customers about freight details, delivery or pickup times,
and special handling requests.
 Planning pre-determined routes and accommodating route changes as needed.
 Preparing dispatch documents, as well as generating freight bills and invoices
within our TMS.
 Familiarity with DAT and other load boards for backhauls.
 Maintaining records of dispatched calls, driver routes, route changes, as well as
delivery and pickup times.
 Logging customer shipping schedules and complaints.
 Resolve and communicate in a satisfactory and timely manner any customer
concerns or issues
 Monitor driver performance and provide feedback as needed
 Collaborate with other dispatchers and departments to ensure smooth operations
Qualifications
 High school diploma or GED.
 Bilingual Preferred (English/Spanish)
 2-3 years of experience in transportation specifically with an OTR fleet or
customer service is preferred
 Exceptional ability to schedule drivers, plan routes, and dispatch drivers to
customer locations.
 Excellent experience in customer service, as well as generating freight bills and
invoices.
 Proficiency in office software, including Microsoft Word, Excel, and Outlook.
 Ability to work well in an office setting, managing multiple tasks, and being a
team player.
 Have great communication and negotiation skills.
 Knowledge of applicable transportation regulations and laws.

 Ability to be trained. Even if you don’t have experience, we will teach you!

Excellent organizational, communication, and time management skills.