Appointment Setter : No Sales, Just Leads Period

NO SALES INVOLVED

ADVANCED TRAINING PROVIDED

All agents will be provided with advanced training in order to equip each individual with the skills needed to be successful. All training has been developed to ensure that agents are ready and able to thrive in an ever changing industry.

Job Title: Appointment Setter/Lead Generation

Job Description:

As an Appointment Setter, your primary responsibility will be to schedule appointments and meetings on behalf of our company. You will play a crucial role in ensuring the smooth coordination of schedules between our clients and our team members. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to multitask effectively.

Responsibilities:

1. Appointment Scheduling: Utilize various communication channels (phone, email, etc.) to schedule appointments and meetings for our team members.

2. Client Communication: Engage with clients to understand their scheduling preferences and requirements, ensuring appointments are set at convenient times.

3. Calendar Management: Maintain accurate and up-to-date calendars for team members, ensuring no scheduling conflicts arise.

4. Follow-up: Confirm appointments with clients and team members, sending reminders as necessary to minimize no-shows.

5. Documentation: Maintain detailed records of all scheduled appointments, including relevant client information and appointment details.

6. Coordination: Collaborate with different departments within the company to coordinate schedules effectively, ensuring optimal use of time.

7. Problem Solving: Address any scheduling conflicts or issues promptly, finding suitable solutions to accommodate all parties involved.

Requirements:

1. Excellent Communication Skills: Ability to communicate effectively with clients and team members, both verbally and in writing.

2. Organizational Skills: Strong organizational abilities with the capacity to manage multiple tasks simultaneously.

3. Attention to Detail: Meticulous attention to detail to ensure accurate scheduling and record-keeping.

4. Customer Service Skills: A customer-centric approach with a focus on providing exceptional service to clients.

5. Tech-Savvy: Proficiency in using scheduling software, email, and other communication tools.

6. Adaptability: Ability to adapt to changing priorities and handle unexpected situations calmly and efficiently.

7. Team Player: Strong interpersonal skills and the ability to collaborate effectively with colleagues across departments.

Preferred Qualifications:

1. Previous experience in appointment scheduling or a similar administrative role.

2. Familiarity with CRM software or other scheduling tools.

3. Experience in a customer service role, preferably in a service-oriented industry.