Customer Service Agent (Onsite)

**NEW JOB ALERT**

Calling all Customer Service Agents!

We are currently hiring for an onsite Customer Service Agent in Port St. Lucie, FL - we would love to have you on our team! Please see the details below and apply if you're interested.

**This opportunity is 100% onsite**

Job Title: Customer Service Agent

Start Date: May 6th

Pay Rate: $15/hour (Paid Weekly!)

Schedule Availability:

• Hours of Operations: Our call center is open 24 hours, 7 days a week! Please see shift availability below:
  • 6:00am to 2:30pm
  • 8:00am to 4:30pm
  • 2:30pm to 11:00pm
  • 4:30pm to 1:00am
• Must be flexible to work weekends.
• Mandatory 6-week training at the start of the opportunity
  • Training hours are Monday through Friday, 8:00 AM to 4:30 PM
  • Agents will not be allowed to miss time within the training period (first 6 weeks)

Job Description/Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintain confidentiality of all customer and Company records, account numbers, or any other verbal or recorded transactions as required through compliance

Key Competencies:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent interpersonal, organization, presentation and communication skills

Requirements:

• Minimum 1 year of Call Center experience
• Excellent customer service skills and ability to build relationships with customers
• Ability to remain calm and professional under pressure
• Good organizational and time management skills
• Must be computer literate and able to navigate on-line portals
• Ability to type 25 WPM
• High School diploma and background check required

#CORP #ZR