Help Desk Technician II

At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician joining our team.

Secure and expertly apply the latest technologies to advance the mission as Help Desk Technician with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions.

Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college, and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming even more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure.

Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic, and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking a Help Desk Technician in Bossier City, LA. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements.

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

As a Help Desk Technician with GDIT, you will have the opportunity to learn and grow in your IT career as you:

• Respond to incoming service calls, chat sessions, web forms and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information.
• Manage service requests escalated by IT Support Tech level 1, research end-user issues and independently develop a plan for remediation
• Create, update and close incident and service requests with the IT service management system
• Adhere to IT Processes and SOP's, work instructions & knowledge articles.
• Utilize troubleshooting techniques to resolve network, hardware, and software issues, including but not limited to MS Operating Systems, Microsoft Office 365
• Thoroughly document requests and incidents according to business processes and standard operating procedures (SOP)
• Identify, diagnose, isolate, and analyze problems utilizing historical database records
• Adhere to established levels of service
• Adhere to established customer service and documentation standards within required time frames
• Adhere to assigned scheduling during hours of operation (Be willing to work 24 hours a day, 7 days a week)

To qualify, you must meet these Basic Qualifications:

• AA/AS or equivalent experience in a related field of study; AND
• 1-3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software (CompTIA A+ certification may be substituted for 1 year of experience)
• Demonstrated problem analysis skills, a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications, and networking support
• Ability to use Service Now
• Availability for Work Schedule, Day or Evening and Weekend availability
• Ability to work on-site scheduled times per month. While training, on-site full time. After 3 month evaluation period, hybrid work can be accommodated

Preferred Qualifications:

• Previous experience working with an IT Service Management system
• Experience providing remote support via remote tools
• Proficient with Microsoft windows O/S and MS Product suite

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Citizenship Status Required: US Citizen without dual citizenship

Work Requirements

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Years of Experience
2 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
Comp TIA Security - CompTIA

Security+, CE - Comptia Security+

Travel Required
None

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.