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Field Support Technician
•7 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Radnor, PA, United States Radnor, Pennsylvania |
About this job
Job Title: Field Support Technician
Duration: 6 months (with chances of Conversion)
Location- Radnor, PA - 100% On Site
Pre-screening Questions:
Duration: 6 months (with chances of Conversion)
Location- Radnor, PA - 100% On Site
Pre-screening Questions:
- Describe your experience supporting users (looking for people who are comfortable troubleshooting vs. escalating every ticket)?
- How many years of Field/Desktop/Onsite Support experience?
- Briefly explain why you believe you are the best candidate for this position.
- Day to Day desktop support anything from troubleshooting hardware to setting up a new user to reimaging desktops.
- Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
- Provides level I & II end-user support for software and hardware issues.
- Oversees the daily operations of the local area network.
- Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
- Troubleshoots Desktop Virus and malware issues.
- Maintains a daily backup of all network files.
- Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
- Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
- Performs software and hardware inventory.
- Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
- Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience
- Ability to triage incoming ticket requests and prioritize.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Routine reporting and data integrity.
- Years' Experience Required: 2+ preferred
- Education Requirements: HSD
- Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
- Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
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