Network/Telecom Analyst II

This position is responsible for the daily administration and maintenance of the automated field reporting and records management system, to include all of the related hardware, software, and network components. Troubleshoots hardware and software errors in the system. Researches and recommends system enhancements and improvements and evaluates system in meeting needs of customers. Reviews business processes and recommends improvements or changes in view of system constraints. Coordinates and participates in acceptance testing of new records management system and assesses effectiveness and recommends changes as needed. Provides training on system to users, to include system upgrades. Prepares materials and documents to assist in user training as required. Performs project management function as required. Conducts analysis of business processes, maintenance of system tables, and maintenance of user accounts. Acts as intermediary between users and technical staff (county and vendor) to resolve problems or recommend system improvements. Develops and prepares technical briefings and analytical reports to staff on records management system reporting services, performance and components. Provides training to users and develops training and reference guides to system use. Assists in the preparation of short- and long-range information technology plans on records management systems. Conducts work in accordance with county IT Policies. Coordinates activities and receives technical direction from the Department of Information Technology (DIT).

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Provides support functions for assigned agencies;
• Facilitates the installation of cabling and services;
• Reviews, evaluates, and approves work order requests;
• Analyzes and prioritizes agency requirements and designs, implements, and programs software changes accordingly;
• Responds to customer service requests;
• Evaluates systems problems, performs diagnostics on suspected problems, and recommends or implements solutions;
• Assists the help desk in problem determination and solution;
• Coordinates activities with planners, engineers, vendors, and agency management;
• Reviews time frames and cost estimates of requirements and alternatives;
• Schedules vendors and appropriate staff;
• Evaluates projects for cost effectiveness and current and future usability;
• Assists in the planning of distributed local area networks;
• Plans and implements system security;
• Installs, configures;
• Establishes backup and recovery procedures;
• Installs, repairs, configures, maintains, troubleshoots, and upgrades PC's, LANs, and related equipment and software;
• Performs site inspections to ensure adequate cabling, power and facilities;
• Evaluates capacity, availability, and performance of existing facilities;
• Performs day-to-day network administration;
• Installs and configures PC's and component parts;
• Configures for network operation and proper communication;
• Installs software;
• Maintains system files, databases, and related programs;
• Maintains network security;
• Assures proper operation and maintenance of hardware and software;
• Troubleshoots problems;
• Develops and provides training for users;
• Assesses agency business needs and recommends solutions;
• Maintains system records and documentation;
• Develops, schedules, and provides training for users;
• Provides technical assistance and resources to other staff as needed.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network;
• Knowledge of communications network management and router configuration;
• Knowledge of a variety of hardware and software, cabling, power requirements, ancillary equipment, etc. related to network operations and telecommunications systems;
• Ability to plan, schedule, and coordinate special projects and assignments;
• Ability to evaluate and make recommendations on different applications software packages;
• Ability to oversee, monitor, and maintain network and telecommunications operations;
• Ability to communicate effectively, both orally and in writing;
• Ability to assist users in solving systems problems;
• Ability to translate technical terminology into terms understood by management and employees;
• Ability to develop and provide training;
• Ability to establish and maintain effective business relationships.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, three years of network and/or telecommunications experience; or a bachelor's degree in such fields; plus, one year of experience in network or telecommunications system design, analysis, installation, and troubleshooting.

PREFERRED QUALIFICATIONS:

• Law enforcement experience or experience working for a law enforcement agency.
• Experience with any Police Records Management System, technical platform, or a related system.