Supervisory IT Specialist

DutiesAs the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. The Chief Information Officer has the following duties and responsibilities:Sets a series of annual, multiyear long-range work plans and schedules for in-service or contracted work. Plans, directs, schedules, and controls the work of IT employees and exercises final authority for the full range of supervisory responsibilities.Provides authoritative advice and guidance to the IT security program. Provides leadership for security as it pertains to IT including policy, planning, and risk analysis of IT systems.Develops and implements Division-wide project management procedures, tools, templates, activities, and infrastructure to align internal business practices with Department-wide and government-wide regulations and policies.Develops and administers budget-like capital planning for, and performance- based measurements of, IT investments. Monitors and manages an operations expense account more than $5,000,000 annually accountable for achieving program costs, timely delivery of products and services, task order performance, and system supportability requirements.Develops policy, procedures, and guidelines for customer support services. Leads quick response teams in responding to customer service problems resulting from catastrophic events, such as virus infections or power outages. Manages special projects that have a significant impact on the delivery of customer support services.Oversees the acquisition, administration, and management of an IT Help Desk. Represents customer support office in planning for the installation and implementation of new systems (e.g., upgrade to a new hardware or operating system).Serves as the technical authority for new and advanced computer systems software. Advocates the benefits of implementing business- driven quality and process improvement approaches.Requirements Conditions of EmploymentYou must be a U.S. citizen or national.You must complete a background investigation to include pre-employment drug testing.Selective Service Registration is required, as applicable.A Supervisory probationary period is required if not already completed.You must maintain a bank account for direct deposit of salary. QualificationsTo qualify for the GS-15: You must have at least one year of specialized experience at, or equivalent to, the GS-14 Federal grade level developing and implementing IT security policies, procedures, and operations for an organization. Examples of relevant experience include: overseeing IT specialists responsible for assessing hardware, software, and cloud environments for compliance with IT security requirements; analyzing federal IT security regulations and integrating them into organizational activities; or overseeing IT security contracts and ensuring the effective utilization of organizational resources. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skill and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.Time in Grade: Federal employees must meet time-in-grade requirements (one year at the next lower grade) by the closing date of announcement.YOUR RESUME MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.Only experience obtained by the closing date of this announcement will be considered.To preview questions, please click here: Education There is no substitution of education for specialized experience at this grade level. Additional informationCareer Transition Programs: The Career Transition Assistance Program (CTAP) provides eligible surplus and displaced competitive service employees in DOJ with selection priority over other candidates for competitive service vacancies. The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If you have received written notification of your eligibility for consideration under CTAP/ICTAP, you may receive special priority consideration for this position if you are well-qualified for the position with a score of 85 or better on established ranking criteria.Veterans Employment Opportunity Act (VEOA): VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under the VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement. You can find additional information at: Military Spouses:You're eligible if you are a spouse of an active duty member of the armed forces; a spouse of a service member who is 100% disabled due to a service-connected injury; or a spouse of a service member killed while on active duty. You must meet certain criteria for each of these eligibility categories. Learn more about the specific criteria for military spousesSchedule A: DOJ welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. DOJ also encourages eligible Schedule A applicants to submit their resumes to resume@benderconsult.com, and reference "Federal Career Opportunities" in the subject line. Additional information is found at: Land Management applicants on a time-limited appointment are eligible to apply. The Land Management Workforce Flexibility Act, P.L. 114-47 was signed into law on August 7, 2015, allowing certain individuals who currently are or formerly were under time-limited competitive appointments at certain land management agencies to compete for permanent positions in the competitive service at a land management agency, or any other agency, under merit promotion procedures.Benefits: DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.General Employment Information: DOJ EEO STATEMENT: The U.S. Department of Justice fosters an inclusive and diverse workforce, find our EEO statement online at: SELECTIVE SERVICE: Additional information is found at: Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. Your resumé and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. All applicants' qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics):Attention to DetailCustomer ServiceInformation Systems/Network SecurityLeadershipOral CommunicationPerformance & AwardsProblem SolvingTechnology Awareness Please Note: Additional candidates may be selected if more positions in the Division become available within 90 days after the HR office issues the selection certificate.