Account Manager

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Your Opportunity:

Taylor Communications, Inc. is seeking an Account Manager to coordinate internal activities related to the development, growth and retention of a very active, existing account. In this position, you will be responsible for developing and maintaining strong relationships with the client team. This is an on-site, in-officeposition with the team in Jeffersonville, IN.

Your Responsibilities:

• Functions as the lead point of contact for the customer. Responsible for customer communications, conflict resolution and compliance on contract deliverables, such as KPI's (Key Performance Indicators).

• Understands the client's business in order to clearly identify further opportunities to leverage solutions as well as facilitate the customer's daily requirements.Take action on incremental growth opportunities.

• Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service. Implement change when possible and recommend broader changes to leadership.

• Own and manage escalations and concerns on behalf of customer immediately ensuring thorough root cause and permanent resolution.

• Support the customer service team with daily tasks, as needed.

• Acts as a liaison between the customer and our internal teams to ensure timely and successful delivery of products according to the customer's needs.

• Communicate with the client, warehouse and sales teams regarding project specific information on a daily basis, as applicable.

• Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the customer's requirements.

• Interact with clients via conference calls, meetings, and face-to-face presentations, as applicable.

Your Hours: Monday - Friday, 8:00am - 5:00pm

You Must Have:

• May require a Bachelor's degree or equivalent and 2 years of experience, preferably in customer service or account management.

• Relies on experience, judgment and an understanding of the customer's industry to plan and accomplish goals.

• Outstanding problem-solving and exceptional organizational skills.

• Superb written and oral communication skills

• Excellent computer skills, including Microsoft PowerPoint, Excel, Word.

• Proficient with internal and external audits for product flow regarding recalls, misplaced product and trace requests.

• Familiarity with inventory management principles.

We Would Also Prefer:

• Prefer Salesforce experience.

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.