Crisis Operations Specialist - Part-time

Description:

Working a shift schedule during the overnight hours, weekend, and holidays, on-site/on-campus in Richfield, MN. This role is in support of the Overnight Monitoring team, assisting with performing duties such as CCTV monitoring, Alarm monitoring of company facility location, incident alert/notification, and various other duties as assigned based on organizational needs.

Position Summary/Job Description:

As a Burglary Monitoring Specialist, you will be responsible for proactive CCTV monitoring and reactive alarm response to company sites that are secured afterhours. The Specialist will report to the Overnight Monitoring shift supervisor, working collaboratively with other team members, Corporate Partners, Field Support Asset Protection and Property Managers to reduce loss and facility damage as well as initiate the appropriate response needed to aid all targeted, vulnerable, and at-risk facility locations. The Specialist will report suspicious behavior identified on CCTV, dispatch of local law enforcement to conduct site visits. The Specialist will receive alarm notifications from alarm monitoring center or field leaders and will be responsible for reviewing real time CCTV footage where alarms are reported. Specialist will report any vulnerabilities, or employee safety risks to the appropriate partners, which could include local leaders, law enforcement, and corporate support leaders.

Additional Skills & Qualifications:

1. 1+ year of Customer Service Experience in Retail, Call Center, or similar industry

2. Communication and relationship building skills.

3. Microsoft Office 365 applications (Excel, PowerPoint, Word, Outlook) experience (3+ years)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.