Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products.  This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members. 

Our branch hours of operation are Monday through Friday 9am – 6pm and Saturday 9am - 3pm.  

Responsibilities include, but are not limited to:

• Provide DMV vehicle license, registration and notary services;

• Greet all members and customers, determine their need and provide Legendary Service;

• Reach sales and service goals (and earn incentives!) for multiple AAA products and services;

• Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel-related materials;

• Make hotel and car rental reservations for members, and provide travel destination information;

• Issue passport photos;

• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;

• Perform additional job-related duties as assigned by management.

Qualifications:

• Must be able to obtain and maintain valid notary license;

• Experience in retail sales, banking or similar customer service/sales environment;

• Proven ability to exceed assigned sales or service quality goals;

• Ability to work overtime, including Saturdays;

• Experience with Microsoft Office basics;

• Ability to travel locally when necessary;

• A high school diploma or GED;

• Successful completion of pre-employment assessments, background check and drug screening.