Manager, Conference Services

Pay: $53000 per year - $60000 per year

At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.

Essential Duties & Responsibilities

• Creates and manages groups in OPERA S&C system
• Assists with 30-60-90 day catering forecast that is prepared weekly
• Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
• Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
• Provide detailed information on groups' specific needs from arrival through departure
• Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site
• Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge
• Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering
• Meets the clients upon arrival and introduces them to key hotel staff.
• Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through
• Plans and conducts pre-convention meetings, as requested by client
• Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations

Basic Qualifications & Skills

• Associates degree in hotel/hospitality or related field
• Minimum 1 year in event/conference planning or related hospitality experience
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check and drug screen
• Professional communication skills both verbal and written

Desired Qualifications & Traits

• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability
• Minimum 1 year supervisory/leadership experience in hospitality field

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time