Evening Client Care Specialist

Hours
Generally Mon- Thursday 3-9pm, with some options for additional coverage

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• 401K

Job Summary
We are seeking a Evening Client Care Specialist to join our team. In this role, you will answer calls, greet guests, prepare session rooms, close the office, schedule appointments, and review paperwork.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customers call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team requirements
• Attend team meetings during the day as scheduled

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively