Concierge

Company Description

Unveiling Madeline’s complete transformation... A refreshed palette of earthen hues and artful details inspired by the texture and topography of the surrounding Colorado landscape infuse a renewed contemporary elegance to the property, invoking a luxurious and welcoming year-round mountain environment, and offering a chic yet approachable respite from Telluride’s active outdoor lifestyle at a Forbes five star property. Curated by our team of Adventure Guides, with over 60 years of combined Telluride residency, create personalized itineraries with insider access to an endless array of one-of-a-kind experiences set against the breathtaking backdrop of the San Juan Mountains. From foraging the verdant mountainside with our executive chef to taking on Colorado’s backcountry from above on a paragliding tour, adventure abounds this season

The targeted compensation range for this full time year round, non-exempt position is $20/hr + Commission Sales. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

The Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions, sharing information about the Hotel and the local area, assisting with special requests, and making reservations for services or attractions.

• Greet guests warmly and assist them with inquiries and requests.
• Make dining, entertainment, and activity reservations as per guests' preferences.
• Provide recommendations and information about local attractions, events, and activities.
• Handle guest inquiries, complaints, and special requests promptly and courteously.
• Maintain a comprehensive knowledge of hotel facilities, services, and amenities.
• Coordinate with other hotel departments to fulfill guest needs efficiently.
• Uphold the highest standards of customer service and professionalism at all times.
• Stay informed about various local destinations, including cultural, historical, and recreational aspects, to design well-informed and captivating itineraries.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule, including evenings, weekends, and holidays

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is May 19th, 2024. However, this position is often required year-round, and it's probable that it will be reposted in the future.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.