Client Relations and Recovery Team Member

Join the CBSI Team!

Credit Bureau Services of Iowa, a trusted name in collections for more than 60 years, is currently seeking an Client Relations and Recovery Team Member to join our team.

Primary responsibilities include providing administrative support to CBSI staff, answering phone calls, providing customer support, and ensuring efficient operation of our office. If you’re good with people, organized and have excellent communications skills, let’s talk!

This is a full-time or part-time, entry-level position; salary is commensurate with experience.

RESPONSIBILITIES

• Provides standard administrative support functions to CBSI staff, such as data entry, filing, copying, scanning, etc.
• Answers phone calls.
• Prepares documents supporting collection team.
• Collects, reviews and analyzes data, and prepare reports.
• Exhibits polite and professional communication via phone, mail and e-mail.
• Provides customer service and sales support.
• Performs skip tracing (locating consumers) on collection accounts.

Requirements

• Must be able to work as a part of a team.
• High school diploma; college degree preferred, but not required.
• Strong telephone skills.
• Strong customer relations skills.
• Strong organizational skills.
• Must be detail-oriented.
• Experienced with Microsoft Office, especially Excel!

Benefits

• Competitive salary
• Simple IRA
• Paid time off
• Family-friendly, energetic, flexible work environment