Director of Sales

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

HUALAPAI PREFERENCE

Position: Director of Sales
Department: Marketing
Classification: Exempt
Salary Range: E7
Supervisor: Chief Executive Officer

Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned.

Position Summary:
The Director of Sales will oversee the new business development of Grand Canyon Resort Corporation. This includes proactively seeking and developing new business relationships, maintaining and growing existing accounts, rate and inventory management, and TPI management. This position will regularly analyze and report any and all related sales data to the CEO. The Director of Sales will advise the director of Marketing on the implementation of marketing strategies to maximize profits while maintaining an exceptional level of guest service and company branding standards. This position is expected to develop and maintain a department that promotes an employee oriented, high-performance culture which emphasizes involvement, efficiency, and a positive & productive working environment. Acts as a Hualapai ambassador and in the best interests of the Hualapai Tribe at all times.

Duties & Responsibilities:
1. Recommends sales, marketing, and advertising plans to optimize operational profitability. Ensures and meets goals for return on investment for all strategic initiatives of the sales and marketing departments.
2. Regularly reports sales numbers and analyzes all strategic initiative on an ongoing basis to ensure consistent growth of all revenue streams.
3. Analyzes existing contracts with all business partners to ensure revenues from these business relationships are being maximized to the full potential.
4. Seeks out new business and sources of revenue on an ongoing basis. Keeps CEO and Director of Marketing apprised of all progress in building new business and maintaining existing accounts.
5. Analyze the business need of a commission based sales department, and work with CEO and Director of HR to develop and grow the business both internally and externally.
6. Provide guests information and ensure new team members are trained regarding Hualapai history, culture, tourism offerings and Grand Canyon West. Ensure all customer interactions are prompt, accurate and courteous.
7. Ensure that all guest related issues are resolved promptly while maintaining a high degree of tactfulness and respect for the other party.
8. Promote a team environment and assist co workers in handling issues or difficult or unhappy guests, both internal and external.
9. Ensure that all communications are shared with team members in a timely and accurate manner, as appropriate.
10. Keep the CEO apprised of all issues and concerns.
11. Perform other work-related duties as assigned.

Knowledge and Abilities:
1. Extensive knowledge of forecasting, interpreting and analyzing sales data and results to plan and conduct budgetary analysis.
2. Extensive knowledge of sales, marketing, revenue management, and creating reports of compiled sales statistics.
3. Ability to understand customer requirements and translate them into sales solutions.
4. Demonstrated track record of leading and inspiring teams to exceed sales goals and show healthy ROIs.
5. Demonstrated ability to train management on reading a budgetary analysis and implementing results.
6. Proven track record of developing and maintaining long term business relationships.
7. Ability to ensure ROI and meet goals for returns on all advertising, marketing, and sales initiatives.
8. Demonstrated ability to communicate in a clear, concise manner and handle escalated issues or team members/guests that are not happy. Ability to remain calm and focused under pressure.
9. Demonstrated ability to participate in a team environment, multi-task efficiently and maintain positive working relationships. Excellent organizational skills.
10. Knowledge of Grand Canyon West locations and operations, Hualapai River Running and Hualapai history and culture.

Qualifications:
1. Bachelors degree in marketing, business administration, or another related field, required.
2. Minimum of five (5) years executive leadership experience as the most senior person in a sales department, at an organization with multiple business locations and a diverse offering of resort/tourism related activities, required.
3. In lieu of a Bachelors degree, minimum ten (10) years executive leadership experience as the most senior person in a sales department, at an organization with multiple business locations and a diverse offering of resort/tourism related activities, required.
4. Ability to work effectively and efficiently both as an individual and as part of a team.
5. Strong verbal and written communication skills, as well as strong interpersonal and organizational skills.
6. Experience working for a Tribal entity, preferred.
7. Preference given to Hualapai Tribal members.


Physical Demands:
1. While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

2. The Team Member must be able to concentrate for prolonged periods.
3. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
4. The Team Member must be able to communicate effectively in person or using telecommunications equipment.
5. Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
6. Frequently lift and/or move up to 30 lbs.

Conditions of Employment:
1. Must be able to provide authorization to work in the United States.
2. Must be at least 18 years of age.
3. Must possess a valid drivers license with a clean driving record, and be able to obtain approval to operate a company vehicle.
4. Must comply with the GCRC Team Member Handbook, internal policies and procedures, and all rules and regulations set within GCRC and the Tribe.

Working Conditions:
Work environment will be an indoor restaurant and office setting, with occasional assignments in outdoor environments in multiple business locations. This will involve exposure to extreme weather conditions including, but not limited to: heat, cold, wind, rain, and snow. Occasional travel (local and statewide) for meetings, assignments, and regular job tasks. Extended and irregular hours, evenings, weekends, and holidays may be needed on occasion to meet business needs. Must be able to perform under pressure and work under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with irate Team Members, both current and former.

Flexible work from home options available.