Night Auditor/ Overnight Guest Service Agent

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. 

Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

Job Description

First impressions are everything!
We are seeking a qualified, service-minded ambassador for the Overnight Guest Service/Night Auditor position.

Overnight Guest Service Agent/Night Auditor

What’s in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• Posting and balancing charges and settlements for room, restaurant and bar daily work; maintaining files, and running the computer system through nightly processing sequences to reset for the next day’s use in balancing applicable functions. 
• Preparing and transmitting credit card deposits, and is able to verify accuracy of credit card transactions and batch reports. 
• Will also process all city ledger work to accounting, as well as perform as a Front Desk Agent which represents the hotel to the guest throughout all stages of guests hotel experience including: reservations, check-in and check-out and any follow up communication.
• Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm greeting/farewell to the departing guests.
• Handling incoming phone calls to the hotel including In-house guest requests.
• Must be able to handle any security problems and is able to report any unusual occurrences, with the assistance of the security staff.  

Qualifications

Your experience and skills include:

• Previous experience with Opera a plus or a comparable property management system (PMS).
• Must have experience working with computers, specifically Word, Excel and messaging.
• Must be able to multitask and have excellent attention to detail as well as organizational skills. 
• Candidate should have a professional demeanor with an outgoing personality, be customer service oriented and committed to delivering Luxury Service. 
• Must be able to work with little supervision. Required to be able provide self-direction for identifying and completing tasks.
• Minimum 1-year experience in similar position in a luxury setting or hotel school degree.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.