Universal Banker I

PURPOSE OF THE JOB

This position is responsible for performing routine branch operations and building long-term customer relationships by providing complete, efficient customer service. Assists with account maintenance functions and works closely as a team to ensure the bank maintains a high level of customer satisfaction. The Universal Banker I position specializes in teller operations.

MAIN DUTIES OF THE JOB

• Promptly and accurately handle lobby, drive-thru, night deposit, or bank-by-mail customer transactions, including but not limited to, deposits, withdrawals, transfers, check cashing, certified check requests, loan payments, and maintenance requests according to Home Bank’s policies, and procedures.
• Cash handling, including but not limited to, counting, verifying, and packaging of coins and currency, daily balancing of cash drawer, assisting with ATM balancing and replenishment
• Assists with daily Vault duties, as needed, and may operate as back-up to the Head Teller
• Process daily teller work thru “Branch Capture” ensuring debits and credits balance in accordance with established policies and guidelines.
• Provide comprehensive, prompt, and efficient customer service in all transactions per policy and procedure.
• Engage in conversations with customers to build relationships, determine financial needs and make recommendations
• Contribute to banking center success by achieving assigned branch and line of business referral goals
• Clear and effective verbal, written and interpersonal communication skills, with the ability to carry out instructions and speak clearly to customers and employees
• Be self-directed/motivated with the ability to work independently or as part of a team with little to no direct supervision
• Use good judgment, remain aware of potential fraud, and be discreate with confidential information
• Operate as a mentor for newly hired team members in support of our ONE TEAM model
• Maintain a neat workstation and ensure that needed supplies are on hand and organized to present a professional environment
• Perform other duties as required or assigned by leadership

WHAT WILL YOU NEED TO SUCCEED

• High School diploma or equivalent
• General cash handling, sales & customer service experience; previous banking experience preferred.
• Good analytical and problem-solving skills including ability to diagnose, resolve or escalate a critical situation.
• Ability to work expected Banking Center hours of operation, including Saturday (based on Market and location). Travel may be required.
• Must be able to remain in a stationary position for long periods of time
• Requires sufficient personal mobility and physical reflexes, to permit the employee to function in a general office environment and accomplish tasks
• Ability to see, hear, and talk and walk and ability to use arms and hands to count money, process transactions, and ability to lift items weighing up to 50 pounds

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT