Childline Supervisor

THE POSITION

Are you looking for a rewarding job making a difference in the lives of Pennsylvania's children? The Department of Human Services (DHS), Office of Children, Youth and Families team is actively seeking a new member to be part of a diverse network that supports and strengthens families to provide safe, nurturing, and healthy environments for children. There are opportunities for professional growth and development. join our dynamic team of compassionate professionals and apply today!

DESCRIPTION OF WORK

This position is in the Office of Children, Youth and Families, Bureau of Policy, Programs and Operations, Division of Operations. In this role, you will be responsible for supervising ChildLine Caseworkers, who receive referrals of suspected child abuse or neglect from mandated and non-mandated reporters, and refer them to corresponding investigative agencies, including county and regional children and youth, law enforcement and other Pennsylvania licensing entities.

Please know that you will be coaching and supervising caseworkers who are responsible for taking child abuse calls and processing reports of suspected child abuse. You will be hearing and discussing disturbing child abuse details which could include sexual abuse and near fatality or fatalities. This position involves independent decision-making skills regarding state regulations, as well as agency policies and procedures in a fast-paced environment.

This position is identified as essential, which means that you are required to report to work when other Commonwealth offices are closed due to weather conditions, natural disasters, and other emergency situations. You will be required to report to work as scheduled and finish your shift in circumstances where the Governor authorizes delayed starts or early dismissals. You may not be able to leave at the end of your shift, or may be required to work a different shift on occasion or in certain emergency situations based on operational needs as determined by management. Additionally, you will most likely need to work weekends and holidays. At the time of on-boarding, you will have the lowest seniority during shift and leave selection.

ChildLine is located at 2525 North 7th Street, Harrisburg, PA 17110. This is the only work location in the Commonwealth for this position. An employee's work from home location must be within reasonable travel distance to headquarters, as you will be expected to travel to the office with or without advanced notice. Training may consist of in-office and virtual learning. Training hours will mostly be 8:00 AM - 4:00 PM but will consist of other shifts as needed.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 12:00 AM - 8:00 AM. ChildLine hotline coverage is ensured through shift work on a 24/7 basis. This means that you could be assigned to work shifts outside of your regular working hours, including rotating weekend for staff supervisory support. You may also be asked to work hours outside of your shift that may or may not be attached to your regular working hours, which could include a break day. Shifts are determined based on seniority and are subject to change based on operational needs. The shifts can have varying break days that may be any two consecutive days within the seven-day period. You will work a weekend every 12 weeks on a rotating shift.
• Telework: You may have the opportunity to work from home (telework) part-time up to 2 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Free parking!
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience as a ChildLine Caseworker (commonwealth title); or
• One year of professional experience in the development, implementation, or evaluation of a human services or social services program, and a bachelor's degree; or
• Four years of paraprofessional experience in human services or social services work, and one year of professional experience in the development, implementation, or evaluation of a human services or social services program; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.


EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.

You may only apply/test once for this posting.

Your results will be provided via email.