Bodily Injury Desk Adjuster

You will investigate and settle vehicle accident claims over the phone and through written correspondence. This level of claims adjuster will handle 1st and 3rd party claims. You will investigate and determine complex coverage and liability and make the appropriate payments based on their decisions. This level of adjuster would handle minor injury claims and will be introduced to moderate injury claims. Reporting to the Claim Supervisor, you will handle non-attorney represented claims.

Position Compensation Range:

$55,000.00 - $90,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities

You'll evaluate and investigate policy coverage, liability and damages promptly following a set of general claim and statutory guidelines. Assist internal and external customers with problems or questions regarding claims by phone or written correspondence. Establish initial reserves for all potential exposures and adjust throughout the claim. Investigate and evaluate claims using the lowest ultimate cost strategy. Establish appropriate management of assigned inventory following company guidelines. Conduct investigations, which can include obtaining necessary documents or forms from customers and conducting recorded statements. Ensure completion of appraisals and determine accident-related damages. Communicate with involved parties and negotiate appropriate settlements with claimants, insureds and attorneys within approved payment authority. Review and process mail relating to assigned claims. Recognize recovery opportunities in regard to subrogation and salvage. Evaluate and settle bodily injury claims within designated authority. We are looking to fill multiple positions.

Preferred qualifications:

* Candidates with 2+ years of casualty claims adjusting, including bodily injury.

* Proficient PC and Windows skills.

* Effective customer service, verbal and written communication, critical thinking, time management, negotiation, organization and investigative skills.

* Ability to perform basic math calculations (addition, subtraction, multiplication, and division) and the calculation of averages and percentages.

* High School Diploma or equivalent. Undergraduate Degree or equivalent experience. INS or other insurance related courses preferred.

Physical Requirements
*Work that primarily involves sitting/standing.

• In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. Candidates must reside within a 50-mile radius (or 35-mile radius for Boston /Chicago) of one of the following locations: Madison, WI 53783; Boston, MA 02110; Chicago, IL 60601*; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214.

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• Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

• Offer to selected candidate will be made contingent on the results of applicable background checks.

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.

• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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