Product Support Coordinator - Req ID: 2235 - Full-time

Product Support Coordinator – Ellington, CT

Introduction: Fast growing and successful green industry firm seeks a Product Support Coordinator. This firm services Green Industry customers from Agriculture, Landscaping, Site Construction, Soil Blending, and Commercial Construction. The area of responsibility would be supporting the team in the Connecticut.

Benefit Details:

• Health Insurance
• Dental and Vision Benefits
• Company Paid Life and AD&D Insurance
• Automatic enrollment in Short & Long-Term Disability
• 4% employer contribution into 401k after six months
• Paid Vacation & Sick Leave
• Eligible for Performance Bonuses
• 9 Paid Holidays

• At Denali - We take pride in keeping our employees safe while at work so that they can return to their families each evening. As a testament to our commitment to safety excellence, we proudly offer the PEAKS Safety Program. Through this initiative, qualified drivers can earn extra in safety bonuses! Our PEAKS Program recognizes and rewards drivers who consistently prioritize safety in their daily operations. We believe in fostering a secure work environment while acknowledging the vital role our drivers play in our success.
• Employee Referral Program: Earn a bonus for any qualifying candidate you refer to the company. The candidate must complete 90 days and be in good standing with the company, for the referral to be paid out.

Responsibilities:

Product Support for Ellington, CT location as well as assist with other locations in CT

• Work with Product Delivery team to coordinate driver paperwork for trucks parked at Ellington.
• Maintain relationship with drivers and assist with driver communication as needed.
• Maintain inventory of materials at Ellington site and communicate with Ops Team & Product Dispatch to ensure we have materials needed in the yard.
• Responsible for coordination and management of WeCare Compost, Mulch, and Soils in designated regions and/or directed by management.
• Supports team and works with drivers and sub contracted drivers on material moves.
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
• Accounts Payable for CT vendors, review invoices and create PO’s.
• Support sales and management team.
• Handle customer calls, email, and website inquires as they come in and disperse information to sales team as needed.
• Maintain accurate records as needed by the sales and management teams as it relates to the sale of products.
• Additional responsibilities as assigned by management.

Travel:

• Traveling from site to site will be required at times (Ellington, Farmington, and Fairfield)

Job Specifications:

Preferred experience in sales or administrative support in the green industry

• Educational background and experience to include logistics, coordination, administrative support
• Strong understanding of customer and market dynamics and requirements.
• Customer Service minded with strong communication and follow up
• Proven ability to support other team members in their day to day
• Strong interpersonal communication skills, organized, and a team player
• Bachelor’s degree and/or related experience preferred

Compensation: Dependent on Experience Level

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Equal Employment Opportunity Policy: It is the policy of the Company to provide equal employment opportunity for all employees. Accordingly, the Company will not engage in any form of employment discrimination based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information, or any other legally protected status. The Company hereby affirms its desire to maintain a work environment for all employees that is free from all forms of unlawful employment discrimination.

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