Service Specialist

Working in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk insurance. Specialists handle incoming and outbound calls while providing high quality, elite customer service. The daily working hours for this position are Monday through Friday. 10:30 a.m. - 7:30 p.m.

Essential Duties and Responsibilities

• Handle incoming and outbound calls based on learned skill sets within required standards.
• Process business transactions for Builders Risk policies.
• Utilize company systems to enter all transactions while maintaining production and quality standards.
• Ensure all problems, processing and inquiries are handled efficiently within established time frames.
• Work in partnership with stakeholders and US Assure’s corporate vision and mission.
• Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
• Cross-sell lines of Builders Risk business.

Other Duties and Responsibilities

Performs other duties as assigned in order to meet business needs. Includes functions normally performed by persons holding this title. However, these functions may be reassigned to other employees as part of a “Reasonable Accommodation” under the ADA.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty, satisfactorily. The requirements listed below are representative of the knowledge, skills and or licenses, and/or abilities required.

Knowledge

• Proven knowledge of the property and casualty insurance industry.
• Proven ability to navigate accepted business software and systems.
• Proven ability to research systems and tools and work independently.
• Proven technical and internet usage skills.

Education and/or Experience and Abilities

• High school graduate, minimum; AA/BS/BA degree with emphasis in insurance, business or finance, preferred.
• Two years’ experience working in a fast-paced, multi-tasked, production driven environment, preferred.
• Ability to accurately type 35 WPM.

Job Related Competencies

Refer to the Dimension Definitions guide, located in the Career Resources database on my.usassure.com, for a complete explanation of each dimension.

• Managing Work - Prioritizes, makes preparations, schedules, leverages resources, stays focused.
• Adaptability - Tries to understand change, approaches change or newness positively, adjusts behavior.
• Continuous Learning - Targets learning needs, seeks learning activities, maximizes learning, applies knowledge or skill, and takes risks in learning.
• Communication - Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.
• Customer Focus - Seeks to understand customers, educates customers, builds collaborative relationships, takes action to meet customer needs and concerns, and sets up customer feedback systems.
• Technical/Professional Knowledge and Skills - Possesses educational knowledge and skills necessary to perform duties.
• Decision Making - Identifies issues, problems and opportunities, gathers information, interprets information, generates alternatives, chooses appropriate action, commits to action, and involves others.
• Handling Pressure - Maintains focus, maintains relationships, and copes effectively.
• Work Standards - Sets standards for excellence, ensures high quality, takes responsibility, and encourages others to take responsibility.

Employer’s Rights

US Assure, Inc. reserves the right to revise this job description at any time. This job description is not a contract for employment and either an employee or US Assure, Inc. may terminate employment at any time, with or without cause (subject to applicable laws).

About US Assure

US Assure (usassure.com) provides insurance programs and services. Headquartered in Jacksonville, Florida, the privately held company manages, distributes and services programs for leading carriers in the construction and commercial insurance market with distribution throughout the U.S. and Canada. Offerings include a full range of builders risk, environmental, property, and small commercial programs. With four decades of expertise managing programs and providing service, US Assure is a trusted partner offering solutions needed to assure success.

We believe that people are our most valuable asset and the key to our success. At US Assure, associates at all levels of the organization are encouraged to share ideas and be involved in the evolution of our business. In fact, our associates’ average tenure is 11 years. Our work approach and environment reflects our values, offering collaborative spaces, transparency and rewards and recognition.

Our people benefit from:

• Competitive performance-based compensation packages
• 401(k) matching contributions and profit sharing
• Medical and dental insurance benefits with significant employer contributions
• Other benefits, such as Term Life and Short- and Long-Term Disability
• Generous paid time off (PTO) program
• Paid holidays
• Modern, collaborative work environment
• On-site fitness center
• Company-matched charitable gifts

If you're a qualified candidate looking for a career that will challenge your potential, value your input and earn you competitive compensation, we’d like the opportunity to get to know you.

To learn more about the position and apply online, visit usassure.com/careers/opportunities-apply. Qualified candidates should also be prepared to submit a resume during the application process.