Manager, Payments Support - Full-time

This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville is required a few times a week.

We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU!

At NIHFCU, one of our core values is investing in our employees, which is why we offer

perks like these:

• Benefit Package for all Full time employees includes health, dental, vision, Life

• insurance benefits

• 401(K) and profit sharing

• Tuition Reimbursement

• Career Advancement and development

• Credit Union Membership with discounted services and products

Learn how our NIHFCU team thrives—not only in making a difference for the members they serve, but for themselves! Want to know more about NIHFCU's Banking with Heart career opportunities? #NIHFCUCareers #BestCreditUnions:

Discover the Benefits of Working at NIHFCU | Discover Banking with Heart

GENERAL SUMMARY

Manage and controls the daily activities of the Payments Support Department, ensuring compliance with NIHFCU policy and procedures and regulatory requirements. Oversees and supports all Payment Systems functions assigned to the team, and whenever required, substitute for any other position on the team. This position requires knowledge, and expertise in Automated Clearing House (ACH) rules and regulations, ACH processing, electronic funds transfer, Lockbox, Mobile Deposit, Remote Deposit Capture, Mobile Deposits and advanced Item Processing solutions.

Possess strong analytical skills, problem solving capabilities, in-depth knowledge of credit union policies and federal regulations as well as excellent communication, leadership, and management skills. Support and or lead assigned projects. Collaborate and communicate tactfully with Senior Leadership Team, and contribute to cross-functional work groups to improve credit union operating efficiency and effectiveness.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage, support and coordinate the operations of the department under the guidance of AVP of Payments Support ensuring prompt accurate service levels to include professionalism, product knowledge and member satisfaction. Operations of the department include ACH, foreign and domestic wire transfer approval and processing, Shared Branch settlement, lockbox, mailed deposits and loan payment processing, remote deposit capture and mobile deposit approval, Item Processing and member dispute resolution.
• Responsible for internal accounting controls relating to reconciliations and settlements of various payment channels
• Responsible for hiring, supervising, coaching, and evaluating staff and performing annual reviews.
• Support and facilitate training and skill development in keeping with the needs of the department and other departments when required. Attend required training and take initiative to maintain and develop needed knowledge and skill required to maintain effective performance.
• Contribute to the development of department strategies, policies and practices; implement and interpret credit union policy, procedures, and regulatory compliance affecting the department to ensure conformity.
• Work on cross functional teams to set up processes for new products and services, ensuring effective processes are established and internal control standards are maintained.
• Initiate and help implement in collaboration with IT any operational upgrading, product rollout and testing required as a result of new regulations, or necessary enhancements.
• Play an active role in project planning and implementation, and work with the senior management team to achieve credit union goals of wider product range and increased number of payment solutions.
• Initiate and follow-up with supervisors or managers of other departments in the credit union to resolve issues regarding member satisfaction with deposit products, member service requests and postings errors.
• Serve as the subject-matter expert for the Payments Support team; work with staff within and outside of the Accounting Department to resolve any reconciling issues or complex processing errors as directed by the AVP.
• Maintain knowledge of the latest changes in the Payments Industry including Real-Time faster payments, mobile activities, as well as the evolving trends in the Federal Reserve System for ACH, Cash Services, Wires and Check Services.
• Act as Deputy in the absence of the AVP, including backing up tasks assigned to the AVP.
• Interact with external auditors as necessary to facilitate the completion of audits and examinations.

EDUCATION & EXPERIENCE

• Bachelor's degree in Accounting, Finance or acceptable related field. Five (5) year minimum of progressive financial institution experience may be substituted for degree.
• Must have at least 5 years of ACH, Wires and Check processing experience in a back office setting from a financial institution, bank or credit union.
• Three (3) to five (5) years of progressive operations and supervisory experience, or related financial institution job experience required.
• One or more of the following accreditations is preferred: AAP, APRP and NCP.
• Demonstrated knowledge of automated back-office transaction processing, generally accepted accounting principles, financial accounting standards, and applicable federal, state regulations.
• Must have knowledge and comply with applicable laws and regulations, including but not limited to, UCC, FRB and NACHA Regulation, Reg-E, Reg-CC, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

REQUIRED COMPLIANCE COURSES

Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).Attend all required training or complete and pass all online required training courses as applicable.

NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

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