Electronic Visit Verification Issues Focused Skills Trainer

Electronic Visit Verification (EVV) Issue Focused Skills Trainer for our Personal Care Management Service. This position will focus on all required functional skills training that includes issue-focused telephone and EVV support in the community and phone. This position will provide in person services and insure all EVV support or issue focused skills trainings are completed according to due date. This position will provide support to PCA consumers who enrolled in the EVV and provide continuous support. This position requires PCM knowledge to support both skills training staff and consumers/surrogates who use this PCA program.

Coverage area: Boston, North, South, West

Bilingual preferred: Vietnamese, Cape Verdean Creole, Russian, Haitian Creole

Essential Job Functions

• Provide training and ongoing support for EVV
• Monitor and report any issues with ongoing compliance with the use of EVV
• Provide issues focused EVV functional skills training within 3 business days of a request from the Consumer or the Surrogate if any, as well as the FI, or EOHHS, or PCM management regarding a specific issue of PCA management.
• Work with consumers and surrogate on creating/obtaining emails
• Provide information on EVV device, vouchers and exemptions
• Provide issues focused functional skills training within 3 business days of a request from the Consumer or the Surrogate if any, as well as the FI, or EOHHS, or PCM management regarding a specific issue of PCA management.
• Overutilization – submission of timesheets for more hours than what are approved
• Under or No utilization- submission of timesheets are for less hours than approved. Timesheets are not submitted. Timesheets not submitted for 6 months must be identified and reported to MH.
• Bill while inpatient- This isn't allowed under PCA program.
• Late Timesheets – Department of Labor rules require payment for time worked upon the end of the pay period.
• Overtime requests and submission –
• Overtime requests are submitted to Optum PAU within 1 day, and assist with oversight of outreach for renewals.
• Issue focused telephone FST for those consumers who receive MassHealth corrective action plans for excessive overutilization.
• Support skills trainers and assist when issues arise with the proper enrollment into Tempus Fiscal Intermediary and/or new hire of PCA, as needed to get the program started, especially if there are issues above and beyond.
• Work with PCM management team regarding quality of services and produce and review reports as requested.
• Maintain confidentiality in all consumer related issues.
• Attend in-service, supervision and staff development meetings when requested by manager.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Work within policies to complete and submit internal requirements:
• Progress Notes
• Paylocity, Outlook Schedule
• Mileage and Expense Forms
• Perform other duties as assigned.

Qualifications

• At least three years providing services for persons with disabilities.
• Knowledge of PCA programs is required.
• Experience or education in skills training is required.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.

Required Education: GED or High School Diploma required.

Travel

Travel is required for this position. Must have a valid driver's license and reliable vehicle to travel within assigned service area.

Physical Demands

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or

hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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