General Manager - Experiential Retail - Full-time

About Kraken-Bryant Street

About the role

What you'll do

• Support and work alongside the executive team to grow a world class entertainment company with a guest-centric experience including bar games, private events, and unique curated tavern/bar concepts that challenge the status quo in the industry
• Develop top notch programming at the unit in conjunction with community partners
• Manage and maintain top notch training programs so facility runs to an agreed upon set of standards
• Strong knowledge of writing, managing, and enforcing Standard Operating Procedures
• Capable of creating, implementing, managing, and overseeing the accounting and finances of the business unit
• Maintain clear financial reporting and controls for the business unit
• Oversee and manage facilities in a safe and efficient manner
• Maintain rapport with vendors, coordinating and supervising delivery of services
• Responsible for working with accounting team to submit and check payroll for accuracy, and ensure all vendor invoices are recorded and remitted for payment
• Work with HR to recruit, train, and develop top-notch team members, and indoctrinate new employees in the parent company's culture and core values
• Manage and resolve crew conflicts in a professional manner
• Foster an environment that ensures all team members are looking for ways to systematize the business to increase efficiency
• Ensure historical knowledge of business and expertise of staff is protected through limited staff turnover and high-quality, on-going training and education Daily operations to ensure a high standard of facility cleanliness, safety, and appearance
• Utilize daily/weekly meeting rhythm set forth by the company to ensure clear communication and to provide updates and flag issues through daily/weekly meetings with upper management and via pre-shift meetings with team members
• Ensure the best possible guest experience for private and corporate events, including set up and clean-up, and highest level of customer service via email, phone, and in-person touchpoints
• Overseeing a food service program that creates continuity throughout the daily schedule of offerings and across our family of venues
• Participate in Annual and Quarterly planning meetings with executive team
• Responsible for maintaining compliance will all local alcohol/beverage and food safety laws applicable
• Manage and execute product procurement and inventory management programs for the business to ensure all supplies and inventory are maintained at necessary levels

Qualifications

• Commitment to and alignment with company's core values
• Participate in weekly executive leadership meetings and quarterly planning
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Proficient in Microsoft Office 365
• Experience with reservation and POS systems is preferred
• Minimum 5 years of relevant experience in the bar/hospitality industry
• Must have initiative and strong interpersonal skills
• Evenings and weekends will be required
• DC ABCA Manager-on-Duty certification
• Ability to accommodate and adapt to situations by effective decision making

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