Claims Processor Hybrid After Training

A large Mortgage Company is looking for serval customer service representatives to join their growing team.

This is a true contract-to-hire position with an opportunity for growth.

The pay is $16 per hour.

Job Description:

• The specialist manages the claim from the point of reporting through completion of the repairs.
• Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately.
• All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements.
• The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.
• Typical claims are a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property.

DAY to DAY:

• Approx. minimum of 25 calls per day
• Customers can be very angry and upset at times
• Associates must be willing to listen and understand the customer’s frustration
• Must be able to stay calm under pressure
• Should not cut off the customers
• Be able to problem solve with the customer and make them feel at ease
• Will also be documenting all conversation and details into a multi-screen computer system
• Very fast paced – ability to multitask and not take things personal when talking with a frustrated customer
• Documenting into Excel
• Candidates will go through intense training of shadowing and a little class work initially to understand the industry and the Proctor process

A Great Candidate Will Have:

- Reliable transportation (must be willing to work hybrid)

- office experience in a customer service, administrative, data entry or production role (1+ year)

- ATTENDANCE: must be there every day!

- tech savvy - able to use multiple monitors, multiple programs running at one time

- at least 35 WPM

- great verbal and written communication skills

- analytical, ability to solve a problem (in this case the claim)

- active internet connection at home, if they are to work a hybrid schedule in the future

NICE TO HAVE:

- call center experience in a Mortgage or insurance setting

- Spanish-speaking agents (not required to write/type in Spanish)

- basic to intermediate excel skills

- insurance or mortgage background in any capacity

- homeowner claims experience

Work Schedule:

Start Date: 5/17

Hours: 8am to 4:30pm during training, the first 3 to 4 weeks.

Must not miss any time during this time!!

Schedule to stay the same after. Some flexibility within an hour each way.

Fully on-site position for the first 3 to 6 months.

After that you will be transitioned to a hybrid schedule ONLY IF you are meeting production, quality, and attendance metrics.

Why work here?

- Growth!! - the company has gone from 300 employees to over 1300 employees and will continue to grow. No matter how long employees have worked there, there will be an opportunity to apply for advancement opportunities from the first day out of training. Opportunities for advancement include: team mentor, team leader, supervisor, manager, senior manager, workforce management, quality, etc. With growth, there is a pay increase at every step of the way.

Once you go permanent:

- 401k match up to 5%

- Stock Options

- Good medical, dental, vision, and PTO (starts accruing at 90 days)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.