Quality Representation Manager - Covering IN, MI, OH and IL

Description:

About Team Quality Services – https://teamqualityservices.com/

For over 25 years, Team Quality Services has established itself as a leader in quality-related services across North America. Our target customers are manufacturers and suppliers to various industries, with the core of our current business based in the automotive sector. We pride ourselves on being there to solve problems in the field, so our customers can stay home.

Successful candidates will exhibit and routinely demonstrate TQS Core Values –

Team First, Humble Confidence, Integrity, Self-Driven, and a Can-Do Attitude

Compensation:

Base salary starts at $70K annually. The position is eligible for a bonus based on sales team performance and company growth.

Position Summary: This position is responsible for ensuring that our Operations teams have the resources and leadership they need to succeed. This position will lead and manage Operations teams, ensuring our services are delivered consistently and according to our established processes. This role is also responsible for managing the workload and capacity of team members, ensuring we maintain a scalable, engaged, and efficient workforce.

Essential Duties & Responsibilities:

For the assigned area of responsibility (e.g., team, region, industry, OEM, or other area of focus):

· Responsible for the leadership, management, and supervision of all assigned team members, including direct reports, indirect reports, and independent contractors.

· Interview, onboard, discipline, mentor, train, and manage workload for assigned team members, including direct reports, indirect reports, and independent contractors.

· Monitor performance and metrics of assigned team members and develop and implement improvement plans for underperforming teams or team members.

· Develop growth strategies and plans to increase the Company's presence and business portfolio.

· Execute the Company's operating system, rhythm, and cadences (e.g., weekly Level 10 meetings).

· Enforce all Company policies, procedures, and expectations.

· Operate independently and autonomously, requiring minimal supervision.

· Responsible for ensuring the assigned area of responsibility meets budgeted targets and goals.

· Develop and maintain strong relationships with Company, customer, and service location personnel.

· Assist with the resolution of customer, service location, or employee concerns; mediate employee concerns as needed.

· Collaborate with cross-functional teams to establish and improve team performance.

· Provide temporary or backfill coverage for team members as needed.

· Recommend initiatives, including process improvements and corrective action plans, to drive growth, customer satisfaction, financial performance, and operational excellence.

· Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.

· Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure effectiveness of the Company's services.

· Promote proper work ethic and demonstrate the Company's Core Values, policies, procedures and best practices.

· Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.

· Demonstrate proficiency using technology, including, but not limited to, smart phones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and the use of video conferencing systems.

· Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.

· Demonstrate the ability to maintain a close working relationship with Company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non-routine problem-solving.

· Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.

· Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.

· Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.

· Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.

· Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).

· Travel to Company facilities, customer locations, or other locations as assigned. Must be able to drive on behalf of the Company.

· Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team building events.

· Maintains flexibility to work additional hours as needed during busy periods or to meet deadlines.

· Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.

· Other duties as assigned.

Benefits:

Full benefits (Medical, Dental and Vision Insurance, Paid Time Off, 401k w/match, and more!)

Onboarding Location:

Corporate travel to our office in Auburn IN is required for onboarding and training during your 1st week of employment.

Team Quality Services is an Equal Opportunity Employer. All candidates will be evaluated based on their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf

Requirements:

Education, Experience, Qualifications:

Required

· 4-year degree -OR- 2-year Degree with at least 5 years job-related experience

· Must be and remain eligible to be issued a passport for any required international travel/training

· Valid driver's license

Preferred

· 5+ years of experience leading and managing multiple direct reports

· Bachelor's degree in engineering or a manufacturing-related field

· Experience in automotive manufacturing or supplier quality assurance

Physical Requirements & Working Conditions:

· Ability to stand and walk for extended periods of time (2/3 or more of the workday), and perform tasks that require bending, stooping, kneeling, or crouching.

· Ability to work with and around others for extended periods of time (2/3 or more of the workday).

· Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day.

· Dexterity of hands and fingers to operate smartphones, keyboards, hand tools, and measurement devices.

· Keen eyesight to read small print/text/figures and to identify quality defects (including in low-light situations).

· Comfortable working in environments with varying temperatures and noise levels.

· Employment for this position is contingent on the individual obtaining and maintaining all Company, customer, and service location requirements (including vaccination status), which may be subject to change at any time.

Compensation details: 70000-70000 Yearly Salary

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