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Helpdesk Engineer
•11 days ago
| Estimated Pay | $19 per hour |
|---|---|
| Hours | Full-time |
| Location | Syracuse, New York |
Compare Pay
Estimated Pay We estimate that this job pays $19.2 per hour based on our data.
$14.53
$19.20
$29.98
About this job
IT HELPDESK ENGINEER - ONSITE
Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. A 2023 winner of Inc. Magazine's Best Workplaces, we have been providing CIO-level advisory support and on-site IT services for more than 25 years.
Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. A 2023 winner of Inc. Magazine's Best Workplaces, we have been providing CIO-level advisory support and on-site IT services for more than 25 years.
JOB SUMMARY
We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will:
We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will:
- Provide Level 1 and 2 support on-site in a primarily Microsoft environment at our client site;
- Assist with systems administration and projects; and
- Document and post procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES OF AN IT HELPDESK ENGINEER
- Troubleshoot, Maintain, Upgrade hardware and software;
- Create and maintain new user accounts, including groups;
- Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
- Contribute to the planning and design of workstation hardware, software, and application capabilities; and
- Deliver assigned projects while meeting timelines and budget objectives.
REQUIREMENTS OF A HELPDESK ENGINEER
- At least two years of IT related customer service experience in a helpdesk or call center setting;
- Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
- Strong technical writing skills;
- Commitment to Client service excellence; and
- Willing to start at 7am EST.
PI69797d3ca325-29952-31965332
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