PAYMENT SERVICES SPECIALIST

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the accurate and timely completion of assigned functions.

• Perform routine maintenance and processing to card and account records on computer based systems.
• Process payment related disputes and billing errors according to applicable guidelines as outlined in procedures.
• Receive internal and external member phone calls, emails, and service events and resolve inquiries or refer appropriately.
• Complete all assigned training and compliance as required.
• Complies with all organizational policies and procedures and federal rules and regulations.
• Makes recommendations for improving processes and procedures and increasing efficiencies.

2. Assumes responsibility for effectively researching, tracking, and resolving member account problems and discrepancies.

• Research and resolve member inquiries regarding Payment Services functions according to SLE.

3. Assumes responsibility for establishing and maintaining effective communication and coordination with members, area personnel and with management.

• Assist branches and related departments in a courteous and professional manner. Answers questions and resolves problems according to timelines defined in department SLE.
• Cross-train in other related Payment Services tasks and perform duties on a rotational basis or as otherwise needed.
• Keep management informed of area activities and of any significant problems.
• Attend and participate in meetings as required.

4. Assumes responsibility for related duties as required or assigned.

• Ensure work area is clean, secure, and well maintained.
• Complete additional duties and special projects as assigned.

PERFORMANCE MEASUREMENTS

• Payment Services functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and program requirements.
• Entries to ledgers and members' accounts are accurate and timely.
• Problem accounts are researched and promptly resolved.
• Professional business relations exist with members, institutions, and businesses. Assistance is provided as needed.
• Good working relations exist with Credit Union personnel. Assistance and support are provided as required.
• Management is appropriately informed of area activities.

EDUCATION/CERTIFICATION: High school graduate or equivalent.

REQUIRED KNOWLEDGE : General knowledge of Credit Union policies and procedures

• Understanding of Credit Union philosophy.
• General knowledge of Credit Union products and services

EXPERIENCE PREFERRED: At least one year of financial institution operation experience

SKILLS/ABILITIES: Well organized.

• Good attention to detail and accuracy.
• High level of reasoning.
• Ability to multitask in a fast paced work environment.
• Good math skills.
• Cooperative and willing to assist others.
• Able to use PC, calculator, and other basic business machines.
• Knowledge of Microsoft Office products

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 50 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving a few variables.

• Able to interpret various instructions.

MATHEMATICS ABILITY: Ability to perform basic math skills; compute discounts and percentages

• Able to perform simple algebra.

LANGUAGE ABILITY: Ability to read and understand a variety of written publications.

• Ability to prepare memos, reports, letters, and emails using proper punctuation, spelling, and grammar.
• Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation and variation in word order; using present, perfect, past, and future tenses.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

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