Product Support Engineer

About Us:
Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures. It supplies and supports these products for engine makers, airplane manufacturers and aircraft operators. Located on Maryland’s Chesapeake Bay near Baltimore, MRAS has a 1.7-million sq. ft. facility situated on 180 acres – where the company and its predecessors have designed, built and equipped civil and military aircraft for over 90 years. In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering – becoming a part of its global network of aerospace facilities and offices. With the ownership change, the company was renamed Middle River Aerostructure Systems.

Role Summary/Purpose

The Product Support Engineer (PSE) will provide technical support for customers of ST Engineering Middle River Aerostructure Systems’ (MRAS) nacelle components, to ensure customer operational success and product safety of flight. The PSE will have the opportunity to build and leverage multiple skill sets including technical writing, communication with customers and partners from around the world, technical support and hardware ownership to support current and next generation products.

Essential Responsibilities

To provide technical support for the use, maintenance, and repair of advanced composites, metallic components, and nacelle systems hardware that will require forward-thinking, a positive attitude and collaboration skills. Key responsibilities of a PSE include the following:

• Provide, with guidance from senior PSE resources, timely technical support for the repair, maintenance, and operation of our hardware to customers
• Comprehend and synthesize data from maintenance manuals, engineering drawings & specifications to respond to customer technical inquiries
• Monitor in-service problems and reliability of our products to ensure program reliability requirements are achieved
• Participate on teams assigned to address in-service problems and to provide continuous product improvement and value for our customers
• Obtain hardware damage details from customers and collaborate with Repair Engineering to generate structural repairs for field damage cases
• Participate in Root Cause and Corrective Action investigations for events occurring on fielded hardware in the fleet
• Collaborate with Technical Publications Team to ensure the accuracy and completeness of MRAS technical publications and instructions for continued airworthiness
• Participate on teams assigned to address organizational initiatives and issues
• Participate as a presenter in technical, program, and customer reviews or conferences
• Prepare and present technical data to internal and external customers
• Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering and aviation industry policies and procedures

Qualifications / Requirements

• Bachelor’s Degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university. Three or more years of experience in engineering and/or technical customer support and kowledge of nacelle hardware, the aviation industry and engineering technology and tools is highly preferred, but not mandatory.

Desired Characteristics

• Demonstrated ability to analyze and resolve problems
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to interface effectively with all levels of the organization and external customers
• Effective team building skills
• Strong project management skills
• Effective problem identification and solution skills
• Ability to develop and execute plans with a sense of urgency
• Proven analytical and organizational ability

MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value.

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