Fraud Investigations Team Lead(Remote)

The Fraud Investigator Team Lead is responsible for the delegation and oversight of day-to-day fraud investigations. This may include the supervision and quality control of the staff's completion of case investigations and Suspicious Activity Report (SAR) filings. Ensures that reviews and investigations are performed timely and in accordance with AML and Fraud policy and procedures.

• Working with the Head of Fraud, ensures department's compliance with all regulatory practices outlined by FCC BSA/AML/Fraud including SARs, adherence to SMBC MANUBANK policies and procedures, and the timely and successful completion of all investigation-related activities.
• Efficiently conducts fraud investigations within set timelines that may result in possible SAR filing.
• Works with FIU manager to ensure accurate and timely submission of SARs.
• Maintains statistical reports on a weekly, monthly, quarterly, annually, or ad hoc basis as necessary for evaluation by FCC management.
• May manage employee relations, workforce planning and performance management for all in scope members. Identifies and enables the development and training of staff. Ensures the team's understanding of regulatory practices and Bank policies and procedures.
• Collaborates with the Head of Fraud to achieve improvements to processes and/or systems to ensure optimal functionality within the department. May draft updates to relevant procedures.
• Reviews closed cases within the required timeframes and apprises management of any issues with quality and whether procedural guidelines are being followed.
• Maintains communication process for sharing information with relationship managers, external entities, head office, and other branches or subsidiaries.
• In the absence of the Head of Fraud, assumes the role and ensures continuous functioning of the unit based upon applicable laws, regulations, internal policies, and procedures.
• May act as SME and/or take lead in projects relating to the tools utilized by Fraud and FIU such as Verafin, Image Centre and Horizon among others.
• May assist in providing documentation as required in response to inquiries from internal and external auditors, Bank departments, and regulators.
• Participates in such other tasks that may be required by the company from time-to-time, including Business Continuity efforts.
• May act as liaison between IT, FIU, and Fraud to identify and resolve issues in production.
• Provides training to new staff.

• Education: Bachelor's Degree or equivalent experience
• Skills & Qualifications:
• Strong-level knowledge of legal aspects and recordkeeping requirements of banking regulations relating to transaction surveillance (especially Fraud, AML, and BSA).
• Expert-level knowledge of market practices related to compliance operations.
• Strong ability to direct staff and workflows in accordance with SMBC standards and practices.
• Strong sense of urgency and accountability; ability to execute in a high pressure and time-sensitive environment and strong attention to detail.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Experience with quality assurance activities.
• Strong management skills; influencing and delegation skills.
• 5+ years of specialized experience in Financial Services Compliance.
• CAMS or CFE preferred.
• Language Skills: Business fluency in the following language(s): English