Client Account Representative I
Hours | Full-time, Part-time |
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Location | Bridgeton, Missouri |
About this job
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Independently processes and responds to routine questions, processing issues, and requests according to company defined procedures.
- Thoroughly analyzes issues and requests and clearly communicates them verbally and in writing using company approved methods and tools.
- Makes customers and their needs the primary focus of one's actions by developing and sustaining productive customer relationships.
- Ensures application of best practices through consistent evaluation of key metrics, independently driving process improvement efforts to advance account standing.
- Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.
- Keeps account manager or superior informed of significant issues on a timely basis.
- Seeks guidance from the appropriate account manager or supervisor on significant non-routine issues.
- Possess a thorough understanding and ability to explain and promote our web-based services.
- Other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
- Well-developed organizational skills with consistent time management in order to handle multiple tasks simultaneously.
- Maintains stable performance under pressure or opposition.
- Proficient in Microsoft Office suite with focus on Excel (pivot tables/VLookups).
- A strong ability to communicate effectively, both written and verbal, at all levels.
MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:
- A general level of knowledge acquired through completion of a bachelor's degree in business administration or a related field or equivalent experience.
- 1-2 years of customer relations experience in a technical service environment.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at .