Deli Team Member

Summary of the Position: The Deli Team Member is responsible for completing deli prep work and serving and accepting payment for ice cream. They play a role in upholding the highest standard of food safety and cleanliness and quality assurance for all deli offerings. They engage guests at appropriate times and foster positive customer relationships that build return customers. The Deli Team member is a team player who cross-trains as a clerk and jumps in to assist where needed. This position reports directly to the Deli Supervisor

Key Accountabilities:

• Assist guests with everything behind the deli counter, including but not limited to scooping and accepting payment for ice cream.
• Maintain a clean and guest-facing ice cream station. Weigh, label, and store ice cream as directed.
• Follow and complete the prep lists provided by the Deli Supervisor with the deli team.
• Maintain a thorough understanding of menu items, recipes, and prep techniques.
• Communicate out of stocks and other important information to the manager on duty.
• Assist with the receiving process, ensuring the process, storage, and handling meeting expectations.
• Keep quality assurance, ensuring all ingredients meet specifications and communicating irregularities with the Deli Lead/ Manager on Duty.
• Uphold the highest standards of food storage, preparation, and recipe execution, making cleanliness and safety the highest priority.
• Follow process, storage, and handling instructions and communicate all food safety concerns.
• Be an expert on all products behind the deli counter and knowledgeable about all Market products.
• Engage guests by asking if they’d like assistance and imparting recommendations when appropriate to foster long-term customer relationships.
• Anticipate guest needs and address guest issues. Feel empowered to make things right and pass the situation up to the manager on duty when needed.
• Engage guests in sampling products. Set up and manage sampling stations for specials and offer samples of items that guests are on the fence about purchasing.
• Cross train as a clerk. Assist in cashier duties to accommodate particularly busy days and team member time off.

Preferred Skills and Experience:

• Previous grocery store and/or store clerk/stocker/deli experience preferred.
• Ability to work well under pressure in a fun and fast paced environment.
• Ability to focus on attention to guest needs and customer service.
• State approved Food Handlers preferred but not required.

Please read our FOC Core Values- Our Core Values are an important part of our culture and as a company, we lean on these core values to keep us always striving to do better for our community, company, and team members. As you join our team, we ask that you exemplify these core values in your work.

CORE VALUES

Entrepreneurial Spirit. Is a mindset. It’s an attitude and approach to thinking that actively seeks out opportunity rather than waiting to adapt to change. We are passionate about making things better today than they were yesterday.

Generosity. Be a giver not a taker. It is a readiness to give more of ourselves than is expected. Be generous of spirit—assume good intent in all interactions.

Humility. It’s about all of us--guests, customers, employees, shareholders, and communities. Our motivation is creating the best outcome and not letting our individual egos get in the way. We do what is required on any given day and no job is beneath us.

Agility. Able to quickly analyze and take action. Nimble and able to continuously adapt to changing circumstances while always keeping the end goal in mind.

Empathy. Understand the feelings and experiences of others so that you can share their point of view. Look at situations through the eyes of others to understand their challenges and roadblocks. This creates win-win opportunities for our guests, teams, and communities.

Optimism. You can if you think you can. Hopefulness and confidence about the future especially when faced with challenges. It is a way of life and thinking that accentuates the positives. Finding the magic and believing that amazing is possible.

Tenacity. Persistence and determination. Always finding a way to do what you said you were going to do. Blowing through the roadblocks and never giving up. Total success through uncompromising excellence-no excuses.