Operations Manager

The Operations Manager supports the Distribution Center Manager in maintaining efficient warehousing, distribution and packaging operations in accordance with company and customer requirements. This position involves a high level of customer interaction and is accountable for driving profitability and productivity while maintaining high quality standards. The Operations Manager is also responsible for promoting a safe environment and monitoring compliance with safety procedures.

Requirements:

• High School Diploma or GED; Bachelor’s degree in business administration, Logistics, Supply Chain Management or related field a plus; or equivalent combination of experience and education.
• Five years’ experience as a manager in a distribution/warehouse environment.
• Proficiency with Microsoft Excel is required and proficiency with MS Office.
• Must have good knowledge of OSHA and other regulatory statutes governing warehouse operations.
• Ability to work in a varied, fast-paced environment.
• Experience with Warehouse Management Systems (WMS).
• Ability to work a flexible schedule to meet the operation’s needs.
• Strong oral and written skill set.
• Strong organizational skills.

Responsibilities:

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Accountable for ensuring training is completed and records are maintained for a variety of needs including OSHA, customer, and other audits.
• Manages key operational requirements within the budget and according to customers’ requirements.
• Understands inputs for P&L and customer contract to assist manager in preparing operating budgets and to manage workforce planning.
• Ability to create and maintain a strong working relationship with customers and respond timely and appropriately within verbal and written communications.
• Facilitates the maintenance of facility and operational equipment, including preventative maintenance.
• Assists in door checks, alarm security, housekeeping, upkeep of exterior grounds, riser pressure logs, warehouse temperature, snow removal, and facility security including guardhouse and key/code authorizations.
• Prepares various quantitative reports as needed.
• Oversight and direct handling of performance reviews, complaints and associate concerns, productivity management, quality of work and counseling.
• Develops work plans ensuring appropriate staffing levels -- managing labor costs, overtime and retention
• Accountable for ensuring routine trailer inspections, load/unload scheduling, inspections and yard checks are completed.
• Supports the coordination of floor space and work flow schemes.
• Implements and oversees cross training for associates as needed to maximize associate effectiveness.
• Assists in coordinating OS&D claims.
• Reviews KPIs and makes recommendations for efficiency improvements to both processes and associate performance.
• Follow corporate and site-specific Good Manufacturing Practices and correct noncompliance when observed.
• Follow company corporate and site-specific safety policies and procedures, and correct noncompliance when observed.