RN Nurse Clinical Manager

Job Summary:

Under the direct supervision of the Director of Nursing, the Clinical Manager is responsible for the planning, organizing and supervision of operational and clinical duties in the Clinic related to patient centered satisfaction, patient flow, efficiencies, and provider productivity. The Clinical Manager will be responsible for monitoring the day-to-day activities of the clinic site and is responsible for the direct supervision, actions and needs of the clinic staff. The Clinical Manager is responsible for assuring a patient centered home is provided to patients and they receive exemplary health care.

Expectations:

It is the expectation that the Clinical Manager will work diligently to meet goals and achieve success regarding the Center with emphasis on provider productivity, patient centered satisfaction and adequate patient workflow. The manager will be a member of the care team and will work collaboratively with clinical and non-clinical staff and is responsible for assisting in the promotion of the health and well-being of the panel of patients.

Management/Leadership Duties:

Administrative:

• Coordinates and supervises staff meetings.
• Responsible for providing Director of Nursing with information and reports as needed to prepare for annual budget.
• Provides an objective and honest evaluation of staff at 30, 60, 90 days employment and annually as required by Human Resources.
• Responsible for making direct contact with the Director of Nursing when calling in due to illness or emergency.
• Will participate in committees as requested by administrative leadership.

Management/Leadership:

• Responsible for the direct supervision of the RNs, LPNs, and MAs within the department.
• Responsible for effectively managing overtime to minimize agency cost.
• Responsible for the day-to-day operations of the clinic.
• Collaborate with other managers and Lead Provider to identify operational problems and strives to resolve these in a professional and timely manner.

Environment of care/safety:

• Responsible for monitoring, inspecting, and reporting safety hazards, facility needs and recommended improvements.
• Works with compliance officer and serves as the direct site safety coordinator.
• Responsible for monthly and quarterly site inspections and conducts all required drills and inspections.
• Assures new employees are trained on OHSA regulations, environment of care and infection control policies and conducts the safety walk through for new employees.
• Ensures an appropriate environment for the administration of health care by assuring that exam rooms, nursing stations, all equipment, and other work areas are kept in a clean, safe, orderly fashion.

Reporting:

• Responsible for researching, analyzing, planning, implementing, and monitoring procedures and processes.
• Participates in PQST (Quality measures) meeting and shares with staff.
• Time and attendance monitored and reported.

Daily/Routine Task:

• Responsible for the consistent monitoring of patient flow between front office, providers, and other clinical staff to assure efficient use of staff time and exam room capacity.
• Responsible for monitoring patient cycle times on a daily, consistent basis and identifies potential inefficiencies requiring analysis. Discusses inefficiencies with appropriate staff and or leadership team members to determine and implement resolutions.
• Responsible for interacting with patients assuring patient centered care is provided.
• Responsible for adhering and enforcing agency policies to staff regarding appropriate dress code, professionalism, courtesy, and punctuality.
• Responsible for assuring staff are not involved in “social networking: such as texting, cell phones, twitter, Facebook, internet usage, etc. during work hours.
• Responsible for timely approval of directly supervised staff payroll using ADP system.
• Responsible for determining proper daily staffing and schedules staff according to budget and needs.
• Responsible for planning and organizing nursing staff coverage during position vacancies and staff shortages and informing Director of Nursing for guidance as necessary.
• Work with Chief Medical Officer for provider coverage.
• Responsible for clinical ordering of supplies/equipment according to purchasing polices, monitors utilization of supplies and oversees spending to assure budgets within limits.
• Responsible for reviewing monthly financial reports regarding revenue, expenses, budget variances, collection rates and accounts with receivable balances.
• Expected to maintain a working relationship with supervised staff and have the ability to discuss employee behaviors and performance in a professional and supportive manner and to follow agency discipline procedures as necessary.
• Responsible for interviewing, hiring, evaluation, performance, and implementing disciplinary actions regarding nursing staff with Director of Nursing.

Clinical Tasks/Management duties:

• Understanding, promoting, and educating clinical staff on all SVMS policies and clinical protocols.
• Collaborate with the clinical trainer to coordinate training for clinical staff as necessary, based on needs and established protocols.
• Responds to all emergency situations.
• Triage patient calls per SVMS protocol.
• Prepares clinical audits according to agency protocols and guidelines.
• Identifies and reports concerns regarding provider performance directly to Chief Medical Officer.
• Works with vaccine coordinator to assure VFC and safety net vaccine starts are in place.
• Oversees nurse tracking logs, laboratory, follow-ups, STD’s, referrals.
• Ensures all controls and regulations are met according to CLIA standards and policies for this agency and works with laboratory coordinator to maintain compliance.
• Ability to perform all nursing tasks and CLIA-waived labs.
• Identifies incidents, sentinel events and patient complaints and reports these according to the established protocols within the time defined by policy, providing supporting documentation.
• Works with patient care coordinator to ensure patient screening, follow-ups, education, and referrals are completed according to SVMS policies protocols.
• Other duties as assigned.

Requirements:

• RN required; BSN preferred
• Currently licensed by the Nursing Board in the State of WV
• Ability to perform with limited supervision and direction
• Must be certified in Basic Life Support/ACLS recommended
• Exceptional Management/Leadership experience
• Willingness to learn, attention to detail, respectful, cooperative, possess good listening and communication skills, initiative, punctual, dependable and be receptive to new ideas.