Medical Support Coordinator

Position: Medical Support Coordinator

• Review, analyze, and complete reports based on departmental needs
• Collaborate across departments to ensure both member and provider needs are met
• Update member information in the system has needed
• Must maintain a strict standard of confidentiality to ensure that our members' protected health information (PHI) is secure
• Update and maintain various Excel based reports
• Data entry of prior authorization information
• Conduct outbound calls to facilities and providers to obtain information as needed
• Other duties as assigned; responsibilities may vary from day to day, depending on department needs and priorities

• High School diploma or equivalent
• 1 year of customer service experience
• Successful completion of the training provided
• Demonstrated skills as an empathetic and compassionate communicator
• Ability to quickly gain customer trust and confidence
• Demonstrated PC navigation and data entry skills; must be comfortable navigating multiple systems
• Proficiency with MS Office Suite
• Strong interpersonal communication skills
• Excellent oral and written communication skills
• Quick learning with strong attention to detail, and flexibility to work on various priorities that may vary day to day, based on enterprise and department needs
• Positive, professional, service-oriented behaviour.

Nice to Have:

• Familiarity and understanding of Medical Terminology
• Previous office experience within a healthcare or health plan setting