SR. Sales Manager

Educational Background:

BS Degree (4 years). B2B sales experience is preferred.

Work Background:

( )less than 3 years ( x)3 to 5 years

( )5 to 10 years ( )more than 10 years

Summary (What/Why/Coverage)-Main Activities:

Reporting to the Director of Sales US & Canada and VP Sales. Maintaining an internal working relationship across various departments such as marketing, sales, customer service, manufacturing, planning, etc. In addition to internal, external working relationships must be maintained with Customers, End Users, Freight Forwarders, etc. Represent the customer’s requirements within the company and personate the company in daily communication and periodic visits to the customer. This position requires true interest to develop an in-depth understanding of the customer’s needs and the company’s capabilities, interpersonal skills to connect with customers and other departments, and the potential to broaden sales responsibilities including more frequent business trips.

Behavioral Competencies:

• Good communication, presentation and analytical skills.
• Strong leadership skills
• Self-motivated with the ability to work independently in a rapid paced environment.
• Attention to detail to ensure accuracy of analytical work.
• Maintain a courteous and professional working relationship with internal and external customers.
• Strong motivation and capability to understand the features, benefits and advantages of our products, technologies, and processes.
• Strong organizational and systems thinking skills.
• Team player with excellent written and oral communication skills.
• Excellent computer skills and familiarity with most common software packages. Focus on Presentation and Spreadsheet applications.
• Problem solver and sound decision maker.
• Research and analysis skills highly desired.
• Multitasking skills

Key Responsibilities (What/How):

• Responsible for account management of existing and new customers.
• Responsible for development of sales, gaining market share and improving gross margin in North America.
• Manage key-customer’s orders and complaints, in order to assure high service levels.
• Support Global Accounts Director in negotiations, product development and strategy/budget execution and monthly KPI’s.
• Support, develop and manage North American Sales Team and Customer Service Group.
• Maintain accurate pricing records.
• Process and carry customer’s complaints.
• Gather and analyze historical data to back up negotiations.
• Arrange sample production and shipment, and follow-up with customer on the qualification process pace.
• Establish and update monthly sales forecasts based on negotiations and product development status.
• Develop and implement action plans to drive sales KPI’s.
• Establish, maintain and improve relationship with customer and identify opportunities to increase its satisfaction levels and new businesses.
• Establish, maintain and improve relationship among departments to guarantee continuous improvement, customer satisfaction and business sustainability.

Physical Demands:

This position requires minimal lifting and/or moving up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Additional Information:

Eligibility to apply is in accordance with Fitesa hiring policies and practices. Please contact Fitesa HR with questions regarding eligibility.

Fitesa offers a great work environment, professional development, challenging careers, and competitive compensation. Fitesa is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Fitesa will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.