Front Desk Administrator

Job Title: Front Desk Administrator

Job Description:
The front desk administrator will provide administrative oversight at the Altus Air Force Base Military & Family Readiness Center’s (M&FRC) customer service/front desk operations.

Job Duties:

•  Serve as the initial point of contact and shall provide general administrative duties for the M&FRC, to include answering phones, taking messages, assisting customers with faxing approved material, responding to email messages and other virtual inquiries.
•  Provide effective, efficient, and immediate transactional service to customers who seek assistance in the M&FRC.
• Meet and greet customers upon entry to M&FRC ensuring all are logged into AFFIRST and administered the Statement of Understanding (SOU) and/or Personal Readiness Inventory (PRI) to assess customer needs and appropriately refer them to M&FRC staff members for immediate one-on-one consultation or by appointment for further consultation.
• Perform administrative tasks to include printing, copying/collating, folding, stapling and envelope addressing/mailing.
• Assist the M&FRC staff in providing a full range of services to include transition assistance, employment assistance, relocation, financial, family life, special needs family members, voting assistance, volunteer resources, and personal and family readiness to authorized patrons seeking assistance at the M&FRC.
• Manage all resources within the front office, lobby, and common areas at the M&FRC, ensuring up to date materials are available for customer self-help and referral in support of all M&FRC programs and base/community services and special events.
• Ensure all printers/copiers are supplied with paper and toner, notifying M&FRC Chief or NCOIC when more supplies are required.
• At a minimum, will compose a monthly workshop calendar and a classroom usage calendar and will ensure coordination with all M&FRC staff for both products.
• General housekeeping in all common areas and classrooms within the M&FRC as well as maintaining the M&FRC marketing tables in the common area of Building 52.
• Attend and record weekly M&FRC staff meetings. Meeting notes will be completed and provided to the Chief of M&FRC within 2 working days after staff meeting for dissemination to personnel.

Job Requirements:

• Must possess basic communication skills appropriate in the professional environment of the M&FRC.
•  A minimum of 6 college credit hours in social work or social services is highly desirable: or a minimum of one-year experience working in an M&FRC or a similar helping service agency environment.
• Be competent on all Microsoft Office products and the use of Canva or other commercial site for creating marketing materials supporting M&FRC program areas.
• Have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.
• Responsible for safeguarding and securing all Government property, facilities, equipment, and materials available for your use.

Talantage, LLC is committed to presenting candidates that contribute to an organizations culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our recruitment practices.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status.  Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.

 

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