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Desktop Support Engineer
•13 days ago
| Estimated Pay | $44 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Iowa County, IA Conroy, Iowa |
Compare Pay
Estimated Pay We estimate that this job pays $43.55 per hour based on our data.
$26.03
$43.55
$67.63
About this job
Job Description
Job Description
Position: Desktop Support Engineer
Location: Des Moines, IA
Job Type: Full Time/Contract
Job Description
- Address user tickets regarding hardware, software, and networking.
- Walk customers through installing applications and computer peripherals.
- Providing technical support either by visiting on-site or through remote-access systems.
- Vendor Coordination with OEM and third party vendors
- Printer Management
- Guide users with simple, systematic instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
Requirements and skills
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Asset management and Reporting
- Hands-on experience with Windows/Linux/Mac OS environments.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
- BSc in Computer Science or relevant field
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