Seasonal Live In Hostel Assistant | Truro (Cape Cod Area)

As a hostel assistant, you'll provide general support by managing the front desk, handling housekeeping tasks, and assisting with facility and grounds maintenance.

Accommodation is provided: a twin bed in a shared room with another assistant, along with shared facilities including a bathroom, shower, kitchen, and common living areas.

While training will be provided, we're looking for applicants who bring a passion for customer service, a love for travel, and an understanding of the HI USA mission. Knowledge of the Cape and surrounding areas is a plus. Join us and be part of a team dedicated to creating unforgettable experiences for our guests!

Hourly pay range $15 - $16, includes on-site housing.

Must be available to work nights, weekends, and holidays. Applicants must commit to work the FULL SEASON (7/10-9/12) to be considered.

Responsibilities:

• Welcome, register, and orient guests with cultural sensitivity
• Handle individual and group reservations promptly and accurately
• Resolve guest inquiries, issues, and feedback professionally
• Ensure hostel security and safety protocols are followed
• Promote the mission of HI USA and represent the organization positively
• Provide information on HI memberships, the hostel, and local attractions
• Assist in planning and executing special events
• Perform housekeeping, laundry, maintenance, and groundskeeping tasks as needed
• Complete other duties as assigned by the Hostel Manager

• High school diploma or GED.
• Customer service experience.
• Experience handling cash and recording sales transactions preferred.
• Lifting and stretching required for bed making, furniture movement, storage of deliveries, yard work, and basic maintenance.
• Must enjoy working with the public and have the ability to calmly and professionally handle conflict, guest issues, or emergencies.
• Excellent oral communication and organizational skills.
• Computer literacy and familiarity with Microsoft Office preferred.
• Ability to work independently and as part of a larger team.
• Ability to multi-task in a fast-paced environment.
• Must be willing to work evenings, weekends, and holidays as schedule requires.
• First Aid and CPR certification preferred; training and certification may be provided
• Hostelling experience a plus.
• Ability to speak a second language a plus.

ABOUT HI USA

HI USA is a nonprofit organization founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around. For over 80 years, HI USA has provided a network of affordable hostels to facilitate interaction among people from diverse backgrounds, from across the country and around the world. At HI USA, our core values of COMMUNITY, RESPECT, INTEGRITY and RELATIONSHIPS are our compass, guiding how we work together to build a better world; and these core values unite us in our mission to help all, especially the young, gain a greater understanding of the world and its people through hostelling.