Customer Quality Engineer II

Eastridge Workforce Solutions, a leading provider of workforce management solutions, is proud to collaborate with a prominent global player in the Manufacturing Industry (Consumer Goods) located in Jacksboro, TN. Our mission is to connect skilled professionals with rewarding opportunities, fostering growth and excellence in every role. Join the team and contribute to their commitment to excellence in customer quality and satisfaction.

Position Title: Customer Quality Engineer II

Location: Jacksboro, TN

Compensation: $80,000 - $106,000 annually, with a 5% annual bonus. Relocation assistance is available.

About the Role:

As a Customer Quality Engineer II, you will play a pivotal role in ensuring customer satisfaction by managing various aspects of customer administration with a commitment to exceeding their expectations. From field feedback analysis to proactive quality improvement initiatives, you will be instrumental in maintaining and enhancing our reputation for excellence in product quality and service.

Key Responsibilities:

• Engage in the planning phase of customer field feedback and warranty cost budget.
• Monitor and analyze field data trends, including perceived quality data such as star rating reviews.
• Regularly analyze and prepare reports on field feedback data, facilitating early failure detection.
• Collaborate with relevant departments to trigger actions for continuous quality improvement.
• Serve as a liaison to the Customer Service Department and sales team, addressing questions and feedback.
• Collaborate with cross-functional teams as necessary to drive quality initiatives.
• Perform additional duties as assigned.

Candidate Profile:

• Bachelor’s degree in Engineering (Electrical, Mechanical, Materials, Quality) – Required
• Certification in Data Analysis – Preferred
• 3-5 years of experience in Quality Management – Required
• 0-2 years of experience in Data Analysis – Required
• Ability to work independently with minimal supervision, managing multiple tasks and meeting deadlines promptly.
• Proficiency in FMEA, problem-solving methodologies, and contemporary Quality Management practices.
• Familiarity with Microsoft products; proficiency in Excel, Access, SAP, and data analytics tools desired.
• Exceptional written and verbal communication skills, capable of engaging with diverse stakeholders.
• Strong interpersonal skills, capable of thriving in challenging and high-pressure environments.
• Willingness to travel up to 50% of the time.

Benefits:

In addition to a competitive salary and performance bonus, we offer a comprehensive benefits package including 401k, medical, dental, vision, life insurance, short and long-term disability benefits.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply.Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds.

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