H6660 STEWARDS

Position Title: Steward

Reports To: Lead Steward, Assistant Executive Steward, Executive Steward

Supervises: N/A

Summary of Position

Performs stewarding daily shift duties of cleanliness and sanitation in accordance with company, industry, and governmental guidelines specific to duties. Responsible for machine and/or manual ware washing of all china, glass, flatware, pots, pans, trays, cooking utensils and cutting boards. As well as organization and storage of cleaned items listed above. Responsible for floor cleaning and maintenance of assigned Food & Beverage outlets. Responsible for garbage maintenance, disposal and recycling procedures. Performs job in accordance with safety and health standards and regulations.

Key Responsibilities and Performance/Behaviors

• Ability

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.

• Performance

• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.

• Behavior

• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.

• Service

• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

• Professionalism

• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in al situations, on and off property.

• Attendance

• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

• Communication

• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.
• Reports all guest complaints and compliments to Supervisor or Manager.
• Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.

• Team Work

• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

1. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:

• Properly trained on all Food & Beverage Division equipment to ensure safe working habits are being practiced within the department.
• Performs job duties in accordance with health codes concerning chemical usage of cleaning.
• Responsible for daily attendance for Stewarding Department pre-shift meetings.
• Performs job in accordance with standards set forth regarding breakdown areas, dishwashing machines and any other areas of Food & Beverage outlets.
• Adheres to and abides by procedures set forth concerning dish rack responsibilities of war washing.
• Cleans, sorts and stores flatware according to procedures set forth.
• Performs pot washing duties in accordance with established daily job tasks and standard operating procedures.
• Performs pot floor and mat duties in accordance with established daily job tasks and standard operating procedures.
• Maintains storage areas and circulates inventory in accordance with established daily job tasks and standard operating procedures.
• Responsible for garbage maintenance, disposal and recycling procedures in accordance with established daily job tasks and standard operating procedures.
• Performs daily closing duties in accordance with shift closure checklist.
• Notifies supervisor of any faulty or damaged equipment.
• Reports all safety and health problems immediately after continuing work in reported area(s).
• Checks out with supervisor after clocking out at the end of the shift.
• Performs other duties as assigned within the Stewarding Department.
• Adheres to all regulatory, departmental and casino policies and procedures.

1. Supervisory Responsibilities

There are no supervisory responsibilities in this position.

1. Education and/or Experience Requirements

High School Diploma or General Education Degree (GED.

Must pass a pre-employment drug screening and criminal background investigation.

Mescalero Apache Tribal preference; bicultural experience preferred.

Must have proven record of dependability.

Adheres to all regulatory, departmental, and resort policies and procedures.

1. Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Lifting items weighing 50 pounds or more is required.

1. Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. May be subject to high stress environments.

Approvals:

Date: _________________________

____________________________________

Team Member Signature