Hotel Revenue Manager

Position Summary

Responsible for managing and monitoring occupancy and rates while providing statistical analysis on various promotions and marketing strategies, balancing the pricing strategy to better position the hotel for success. Works closely with the Director of Hotel Operations ensuring services and offerings are commensurate with guests’ expectations while consistently enforcing the established service standards.

Essential Functions

• Manages the daily operations and administrative responsibilities of rate management in accordance to established goals utilizing a Hotel PMS system.
• Provide reporting information for management for rates, occupancy, and promotions.
• Log system errors and work closely with Visual One support to resolve them.
• Ensure maximum occupancy potential by monitoring availability and adjusting rate to sell accordingly.
• Work closely with the marketing department to ensure offers and promotions go out on time and contain the correct information.
• Scrutinize database entries for proper formatting and information.
• Extract and compile pertinent rate trending information using pickup reports, prior year pacing, and booking window movement.
• Monitor front desk and call center traffic to assist Hotel supervisors with staffing and scheduling needs.
• Work with accounting to ensure proper rate applications and use.
• Develop selling standards and practices, train staff in the correct use of this system.
• Utilize web site features and further develop and integrate this asset to its fullest potential.
• Master the operation of Agilisys Visual One PMS.
• Responds to market conditions by adjusting rates strategy in real-time.
• Assist Front Desk and Call Center operations when needed.
• Maintain a compatible working relationship with all Chinook Winds Casino Resort employees.
• Ensures the execution of service expectations and core values.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Responsible for all long- and short-term planning and day to day operations of the Hotel revenue management strategies.
• Works with the Director of Hotel Operations in the development and execution of the Hotel budget and MBOs.
• Develops, implements, and maintains the Hotel Revenue Management policies and procedures.
• Develops, implements, and evaluates goals, objectives, programs, promotions, budgets, policies, and procedures for the Hotel Revenue Management strategic goals.
• Mentors, trains, and develops staff as it relates to the Hotel Revenue Management service and sales.
• Trains employees in designated areas and monitors progress.
• Develops and maintains a teamwork environment.
• Develops, implements, and monitors programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations.
• Keeps current on trends within the Hotel, hospitality, convention, restaurant, vacation, and travel industries.
• All other duties as assigned.

Position Qualifications

Competency Statements

Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.

Leadership—the individual inspires and motivates others to perform well, accepts feedback from others.

Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.

Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

Education

High School Diploma or GED.

AA or BA in Hospitality or Public Relations preferred.

Experience

Two years of experience in data reporting in the Hotel area required.

Computer Skills

Microsoft Office intermediate level to include Word, Excel, Outlook, and Access.

10-key operation.

Previous interaction with Property Management Systems.

Previous experience with Hotel PMS, Agilisys Visual One preferred.

Certificates & Licenses

Valid Driver License.

Other Requirements

Must obtain a Siletz Tribal Gaming License; if the hotel revenue manager’s office is not located at the Hotel Property.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Not Applicable
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

Work will take place in a small office environment with occasional distractions. The noise level in the work environment is usually quiet to moderate.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.