VTM Teller

The primary role of a Video Teller is to engage customers through the Interactive Teller Machines. A video teller must display strong communication, and extraordinary presentation skills. A video teller must be comfortable interacting via video call with the customers. The job of a video teller includes, but is not limited to handling balance information request, accepting deposits and loan payments, transfers, and account research. A video teller must have strong attention to detail skills and must be able to excel in a fast-paced working environment. The teller must be willing to accommodate extended operation hours of 7:30 AM to 6:00 PM Monday through Friday.

Essential Duties and Responsibilities:

Provide high quality customer service within the banking center

• Must have superior presentation and interaction skills with the ability to perform on camera in a consistently professional manner.
• Cash checks according to banks policies and procedures.
• Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long- term holds to be placed on deposited funds, in accordance with Regulation CC.
• Accept payments for various types of loans.
• Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, and transfers.
• Resolve customers problems with scope of authority.
• Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report.

Contribute to overall banking center operations

• Balance daily transactions.
• Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, ETC…
• Verify check orders.
• Assist with opening and closing banking center.

Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal.

Adhere to the policies and procedures in the Banking Center Manual.

Attend and/or complete applicable and required training sessions.

Requirements:

High school diploma or equivalent. A video teller must have strong attention to detail and must be able to excel in a fast-paced working environment.

BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity