Community Health Worker

MUST LIVE IN INDIANA

In support of Indiana Medicaid member engagement the ideal candidate will be a currently certified Community Health Worker or willing to obtain certification during first month of service. Bilingual candidates are encouraged to apply. This role will represent a Healthcare Community Plan while educating and informing enrolled members on a variety of topics related to health, well-being, and navigation of the health care system.

• Follow detailed policies and procedures while completing new member health needs screenings, thoroughly documenting interactions with members and the friends or family members who support them
• Conduct other outbound telephonic campaigns as directed
• Educate and inform people of diverse backgrounds and cultures
• Collaborate across the team and with health plan leadership to share barriers and best practices that impact the lives of our members

Required Qualifications:

• Two or more years of education and/or experience in a customer-facing role
• Indiana resident with a valid Indiana driver’s license and reliable transportation
• Travel up to 25% of the time within 50 miles of residence, attending community-based meetings and large scale member events
• Willing to work a flexible 40-hour week, including occasional evenings and weekends
• Excellent organizational skills
• Self-directed and independent in completing tasks
• Professional communication skills in both verbal and written form
• Attention to detail and accuracy
• Flexible to adjust job responsibilities as the position evolves

Preferred Qualifications:

• SalesForce experience
• CHW Certification
• Advanced skill set working with Excel (sorting, filtering, pivot tables)
• Experience in working with the following populations:
• Individuals who are aged, blind, or disabled
• People of diverse backgrounds
• Health professionals and providers
• Managed Care Entities and/or commercial health insurance
• Bilingual in Spanish, Burmese, Arabic, or French Creole