Theatre Services Manager

POSITION: Venue Services Manager

LOCATION: Sugar Land, Texas / Smart Financial Centre

HOURS: Full Time, including evenings, weekends & holidays

COMPENSATION: $50,000 -$60,000; Commensurate with experience

ABOUT THE POSITION

The Venue Services Manager reports to the Director of Events and serves as the primary representative for the venue Front of House during performances and events, ensuring smooth operations and exceptional guest experiences. This role will oversee all phases of the event process, including meeting with clients regarding the event, reviewing space setups and technical needs, disseminating event information to all departments, managing onsite event staff and closing out events.

RESPONSIBILITIES

• Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for building with all parties and departments involved in the event
• Support and assist the Director of Events with day-to-day operations of the department
• Schedule Front of House staff for events, per established staffing levels and budget
• Monitor performance of Front of House staff including guest services, security, medical and other event staff.
• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper entities. This includes but is not limited to compiling, filing, and distributing labor bills, medical service reports, incident reports, ejections, arrests, parking lists, staffing schedules, patron concern, and attendance reports.
• Prepares and disseminates event information to all internal departments, outside partners/contractors and key stakeholders
• Ensures event setups meet client needs and adhere to life safety protocols prior to event
• Demonstrates understanding of and implements building emergency procedures
• Perform other duties and responsibilities as assigned.

EXPERIENCE and SKILLS

• Minimum (3) three years’ experience in venue or event management (arena, stadium or theatre)
• Ability and willingness to work long hours, evenings, weekends, and holidays as needed
• Must be extremely organized and have excellent communication skills including writing, proofreading skills and speaking
• Must be able to develop solutions quickly and effectively
• Qualified candidates must possess superior organizational skills and be able to function in a fast-paced, multi-task setting
• Identify and resolve problems in a timely manner
• Candidate should be self-motivated, organized, professional, mature, and detail-oriented
• Ability to meet deadlines and manage multiple projects and work assignments with minimal supervision
• Fantastic customer service ethic and high expectations for quality
• Proficiency in Microsoft Office and familiarity with AutoCAD a plus

Expected offer made by: Immediate Hire

PEOPLE, PLACES, and THINGS

Smart Financial Centre at Sugar Land is a state-of-the-art, indoor performance venue. Ranked 7th in the world in tickets sales for venues under 10,000 seats in 2019, Smart Financial Centre sets a standard for live performance venues, hosting a diverse line up of programming that includes national and international music and comedy artists, family shows, theatrically staged Broadway productions, as well as cultural and performing arts attractions.

Designed for flexibility, the 200,000-square-foot, indoor climate-controlled venue incorporates innovative movable walls that can expand and contract to create four different seating capacities. The venue boasts 14 luxury suites, corporate hospitality areas, as well as the latest sound, lighting, and video technology.

ABOUT ATG

Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.

Learn more about ATG, visit www.atg.co.uk/

ATG’S INCLUSION, DIVERSITY, EQUITY, & ACCESS MISSION STATEMENT

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities.  Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves.  At ATG, we provide a stage for everyone.