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Customer Service Representative
| Verified Pay | $20.00 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | New York, NY New York, New York |
Compare Pay
Verified Pay$15.27
$20.00
$35.2
About this job
Job Description
Immediate Start – Customer Service Representative
Are you a detail-oriented individual looking to thrive in a fast-paced environment? Our reputable Same-day Courier Company, based in Manhattan, seeks a dedicated Full-time Customer Service Representative to join our dynamic team.
Position - Full-time Customer Service Representative
Location – Manhattan
Payrate - $20.00 per hour
Schedule - Monday to Friday, 9 AM to 5:30 PM, or Tuesday to Saturday, 10:30 AM to 7 PM.
Benefits – Vacation, Paid time off and 401k plans
Responsibilities include but are not limited to
· Manage customer service emails and calls.
· Dispatch orders to Couriers and Drivers.
· Ensuring timely delivery of all packages, maintaining our commitment to exceptional service.
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Providing accurate and complete information using appropriate tools and methods.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
· Monitoring delivery progress and offering timely assistance as required.
Requirements
· High School Diploma.
· 2-3 years of experience in a customer service role or similar setting.
· Proficiency in Microsoft Office.
· Comprehensive knowledge of the five boroughs is essential.
· Strong communication skills, both verbal and written.
· Ability to multitask and prioritize in a fast-paced environment.
· Excellent problem-solving abilities with a customer-centric approach.
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